Indigenous Patient Navigator, Community Transition

2 weeks ago

Maple Ridge, British Columbia, Canada PHSA Full time

Indigenous Patient Navigator
BC Mental Health & Substance Use Services

Maple Ridge, BC

What you'll do

  • Provide consultative and navigational services to patients referred to PHSA programs and services by supporting cultural interpretation and/or health literacy translation services and by supporting culturallycompetent and safe practice (e.g., access, system barriers, and navigation challenges). Supports patients in communications with physicians, nurses, and other frontline care staff.
  • Support access and coordination of services for patients within the designated region. As required, coordinates client referrals to and from interagency, Indigenous communities, Indigenous organizations, and other health programs and services.
  • Provide client support services within the hospital care system/community by initiating and maintaining working relationships with Indigenous clients to assess their needs and ability to access and receive culturallysafe care. Supports clients, as requested in the assigned service area, to understand, access, and navigate health care services.
  • Advocate for the needs of patients within the health care system and liaises with other community and regional health organizations and promotes and works to strengthen collaboration with regional health authorities to improve patient care.
  • Provide support and act as a resource, as required, for healthcare providers and other staff members, regarding the provision of culturally safe care. Coordinates client/family spiritual care requests and/or access to sacred spaces within the healthcare system to support Indigenous beliefs and practices.

What you bring

  • A level of education, training, and experience equivalent to diploma or degree in a related health discipline, health or social sciences, or a patient care/clinical related discipline, and one (1) to three (3) years' recent related experience working in Indigenous healthcare.
  • Ability to travel. Valid B.C. Driver's License is required.

Skills & Knowledge

  • Demonstrated knowledge and experience working with Indigenous (First Nations, Metis and Inuit) communities and organizations.
  • Extensive knowledge of Indigenous peoples' demographics, languages, cultures, customs and traditions
  • Experience or knowledge of the health care system and community based resources within the region.
  • Demonstrated understanding of Canadian colonization, Indigenous specific racism and its impact on the current health and wellness of Indigenous peoples.
  • Strong verbal and written communication skills.
  • Commitment to develop knowledge and understanding of legislative obligations and provincial commitments found in the foundational documents including Truth & Reconciliation Commission's Calls to Action (2015), In Plain Sight (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), Reclaiming Power and Place Missing and Murdered Indigenous Women & Girls Calls for Justice (2019), the Declaration Act Action Plan and

Remembering Keegan:
A First Nations Case Study - and how they intersect across the health care system.

  • Commitment to upholding the shared responsibility of creating lasting and meaningful reconciliation in Canada as per TRC and BC's Declaration on the Rights of Indigenous Peoples Act

What we bring
Every PHSA employee enables the best possible patient care for our patients and their families.

Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future.

That's why we're focused on your care too - offering health, wellness, development programs to support you - at work and at home.


  • Join one of BC's largest employers with provincewide programs, services and operations offering vast opportunities for growth, development, and recognition programs that honour the commitment and contribution of all employees.
  • Access to professional development opportunities through our inhouse training programs, including +2,000 courses, such as our San'yas Indigenous Cultural Safety Training course, or Core Linx for Leadership roles.
  • Enjoy a comprehensive benefits package, including municipal pension plan, and psychological health & safety programs and holistic wellness resources.
  • Annual statutory holidays (13) with generous vacation entitlement and accruement.
  • PHSA is a remote work friendly employer, welcoming flexible work options to support our people (eligibility may vary, depending on position).
  • Access to WorkPerks, a premium discount program offering a wide range of local and national discounts on electronics, entertainment, dining, travel, wellness, apparel, and more.

Job Type:
Regular, Full-Time

Location: 24800 Alouette Road, Maple Ridge, BC V4R 1R8

Applications will be accepted until position is filled.
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