Front of House Supervisor

7 days ago


Toronto, Ontario, Canada Cineplex Full time

Work location:
CPX Don Mills VIP

City:
Toronto

What you will do:
Front of House (FOH) VIP Supervisor

Reporting to the Front of House Manager, the key responsibilities for this position are:

  • Leading, training, supporting, coaching, motivating and managing a dedicated team of FOH employees to ensure that each VIP Guest enjoys an exceptional service experience
  • Maintaining a high guest satisfaction rate in all service aspects by consistently monitoring the guest's experience
  • Accomplishing restaurant human resource objectives by enforcing all policies and procedures Hiring and reviewing staffing levels for host/hostesses, servers and bartenders to maximize productivity
  • Maintaining an engaging, memorable ambience in VIP areas by controlling lighting, background music, linen service, glassware, flatware, dinnerware, monitoring food presentation, maintaining an immaculate dining area
  • Reconciling end of the night funds Managing stress in an fastpaced, highpressured environment
  • Solving problems and resolving conflict proactively through analysis, critical thinking and flexibility in approach; following up with guests when issues arise to ensure their satisfaction
What you need to become a successful member of this Team?

  • A passion for hospitality and commitment to service excellence in a fastpaced service environment.
  • Ability to initiate innovative and creative sales and food service activities.
  • Safe food handling and smart serve certification is preferential.
  • A flexible schedule that includes evenings, weekends and holidays.
  • A minimum of 2 years previous experience in a bar, licensed restaurant, or similar environment is a requirement.
Personality Requirements

  • Good Communication Skills
  • The FOH Supervisor is friendly, has strong communication skills, and can establish an instant rapport with Guests and employees of all demographics.


Outgoing Personality
  • The FOH Supervisor is an outgoing person who truly enjoys interacting with others.


Strong Organizational Skills
  • The FOH Supervisor will have the responsibility of ensuring all wine, beer and liquor stock is organized on a daily basis.


Proactive Problem Solver
  • The supervisor will actively seek to prevent guest concerns from occurring versus solving them afterwards.


Computer Literacy
  • The ability to use a computer for various tasks on a daily basis is required.


FOH Operational Skills
  • Ability to properly count and weigh various stock, and determine order amounts for the building.


Hospitality Acumen
  • The FOH Supervisor must have the ability to carry themselves professionally in a hospitality environment for the benefit of all guests.
Inclusion & Diversity

Accessibility



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