Current jobs related to Front of House Supervisor - Toronto, Ontario - Altea Active Liberty Village

  • Front of House Operations Supervisor

    2 weeks ago

    Toronto, Ontario, Canada Chick-fil-A, Inc. Full time

    Front of House Operations Supervisor Restaurant Vision: Deliver exceptional dining experiences while fostering community connections. Role Vision: To guide the Front of House team towards operational excellence, aligning with our mission and core values. Job Summary The Front of House Operations Supervisor is accountable for the daily management of...

  • Front of House Operations Supervisor

    1 month ago

    Toronto, Ontario, Canada Chick-fil-A, Inc. Full time

    Front of House Operations Supervisor Restaurant Vision: Deliver exceptional dining experiences while fostering community connections. Role Vision: To guide the Front of House team towards operational excellence, aligning with our mission and core values. Job Summary The Front of House Operations Supervisor is accountable for the daily management of...

  • Breakfast House Supervisor

    3 weeks ago

    Toronto, Ontario, Canada Stacked Pancake & Breakfast House Full time

    Job SummaryWe are seeking a highly skilled Food Service Supervisor to join our team at Stacked Pancake & Breakfast House. As a key member of our restaurant operations team, you will be responsible for ensuring the smooth day-to-day running of our kitchen and front-of-house areas.Key ResponsibilitiesLeadership and ManagementSupervise and coordinate the...

  • Front of House Manager

    2 months ago

    Toronto, Ontario, Canada Jack Astor's Front Street Full time

    Be A Part of Our StoryYour potential is limitless and here's our investment in you:Competitive PayExtended Health & Dental BenefitsAccelerated Leadership ProgramCareer Development and MentorshipTuition Reimbursement ProgramEmployee Assistance and Wellness ProgramsTeam Member Meal DiscountsEmployee Referral Bonus ProgramDining Discounts at all LocationsAt...

  • Front of House Team Lead

    2 weeks ago

    Toronto, Ontario, Canada Boston Pizza International Inc Full time

    Job SummaryBoston Pizza International Inc is seeking a highly skilled and experienced Front of House Manager to join our team. As a Front of House Manager, you will be responsible for assisting the General Manager with the daily operations of the restaurant, including training, development, staffing, scheduling, and performance management of the Front of...

  • Front of House Team Lead

    2 weeks ago

    Toronto, Ontario, Canada Boston Pizza International Inc Full time

    Job SummaryBoston Pizza International Inc is seeking a highly skilled and experienced Front of House Manager to join our team. As a Front of House Manager, you will be responsible for assisting the General Manager with the daily operations of the restaurant, including training, development, staffing, scheduling, and performance management of the Front of...

  • Front of House Operations Manager

    3 weeks ago

    Toronto, Ontario, Canada Boston Pizza International Inc Full time

    Job SummaryBoston Pizza International Inc is seeking a highly skilled and experienced Front of House Manager to join our team. As a Front of House Manager, you will be responsible for assisting the General Manager with the daily operations of the restaurant, including training, development, staffing, scheduling, and performance management of the Front of...

  • Front of House Operations Manager

    2 weeks ago

    Toronto, Ontario, Canada Boston Pizza International Inc Full time

    Job SummaryBoston Pizza International Inc is seeking a highly skilled and experienced Front of House Manager to join our team. As a Front of House Manager, you will be responsible for assisting the General Manager with the daily operations of the restaurant, including training, development, staffing, scheduling, and performance management of the Front of...

  • Visitor Services Supervisor

    24 hours ago

    Toronto, Ontario, Canada Museum of Contemporary Art Full time

    Supervise front-of-house staff to deliver exceptional customer service and security of artworks in a museum setting. The Visitor Services Supervisor is responsible for overseeing all aspects of the public's interaction with the museum, with a key focus on driving sales and enhancing the visitor experience. This role includes welcoming visitors, ensuring...

  • Museum Supervisor

    2 days ago

    Toronto, Ontario, Canada Museum of Contemporary Art Full time

    Job SummaryWe are seeking a highly skilled and experienced Visitor Services Supervisor to join our team at the Museum of Contemporary Art Toronto. As a key member of our front-of-house team, you will be responsible for overseeing the public's interaction with the museum, driving sales, and enhancing the visitor experience.Key ResponsibilitiesSupervise...

  • Museum Supervisor

    2 days ago

    Toronto, Ontario, Canada Museum of Contemporary Art Full time

    Job SummaryWe are seeking a highly skilled and experienced Visitor Services Supervisor to join our team at the Museum of Contemporary Art Toronto. As a key member of our front-of-house team, you will be responsible for overseeing the public's interaction with the museum, driving sales, and enhancing the visitor experience.Key ResponsibilitiesSupervise...

  • Museum Supervisor

    1 week ago

    Toronto, Ontario, Canada Museum of Contemporary Art Full time

    Job SummaryWe are seeking a highly skilled and experienced Visitor Services Supervisor to join our team at the Museum of Contemporary Art Toronto. As a key member of our front-of-house team, you will be responsible for overseeing the public's interaction with the museum, driving sales, and enhancing the visitor experience.Key ResponsibilitiesSupervise...

  • Museum Supervisor

    1 week ago

    Toronto, Ontario, Canada Museum of Contemporary Art Full time

    Job SummaryWe are seeking a highly skilled and experienced Visitor Services Supervisor to join our team at the Museum of Contemporary Art Toronto. As a key member of our front-of-house team, you will be responsible for overseeing the public's interaction with the museum, driving sales, and enhancing the visitor experience.Key ResponsibilitiesSupervise...

  • Visitor Services Supervisor

    5 days ago

    Toronto, Ontario, Canada Museum of Contemporary Art Full time

    Supervise front-of-house staff and drive sales at a Toronto museum, ensuring a seamless visitor experience and maintaining high standards of housekeeping, security, and appearance. The Visitor Services Supervisor is responsible for overseeing all aspects of the public's interaction with the museum, with a key focus on driving sales and enhancing the...

  • Host - Front of House Ambassador

    3 weeks ago

    Toronto, Ontario, Canada Aera Full time

    About the RoleWe are seeking a highly skilled and experienced Host to join our team at Aera. As a Host, you will be the first point of contact for our guests and will be responsible for creating a warm and welcoming atmosphere from the moment they arrive.Key ResponsibilitiesGuest Experience: You will be responsible for greeting and welcoming guests,...

  • Host - Front of House Ambassador

    2 weeks ago

    Toronto, Ontario, Canada Aera Full time

    About the RoleWe are seeking a highly skilled and experienced Host to join our team at Aera. As a Host, you will be the first point of contact for our guests and will be responsible for creating a warm and welcoming atmosphere from the moment they arrive.Key ResponsibilitiesGuest Experience: You will be responsible for greeting and welcoming guests,...

  • Server Assistant

    2 weeks ago

    Toronto, Ontario, Canada The Drake Full time

    Job SummaryWe are seeking a Server Assistant to join our Front of House team at The Drake. As a Server Assistant, you will play a key role in delivering exceptional customer service and ensuring a seamless dining experience for our guests.Key Responsibilities:Food Delivery: Rapidly and accurately deliver food orders from the kitchen to guests' rooms and...

  • Server Assistant

    2 weeks ago

    Toronto, Ontario, Canada The Drake Full time

    Job SummaryWe are seeking a Server Assistant to join our Front of House team at The Drake. As a Server Assistant, you will play a key role in delivering exceptional customer service and ensuring a seamless dining experience for our guests.Key Responsibilities:Food Delivery: Rapidly and accurately deliver food orders from the kitchen to guests' rooms and...

  • Host - Front of House Ambassador

    2 weeks ago

    Toronto, Ontario, Canada Aera Full time

    About the RoleWe are seeking a highly skilled and experienced Host to join our team at Aera. As a Host, you will be the first point of contact for our guests and will be responsible for creating a warm and welcoming atmosphere from the moment they arrive.Key ResponsibilitiesGuest Experience: You will be responsible for greeting guests, escorting them to...

  • Host - Front of House Ambassador

    2 weeks ago

    Toronto, Ontario, Canada Aera Full time

    About the RoleWe are seeking a highly skilled and experienced Host to join our team at Aera. As a Host, you will be the first point of contact for our guests and will be responsible for creating a warm and welcoming atmosphere from the moment they arrive.Key ResponsibilitiesGuest Experience: You will be responsible for greeting guests, escorting them to...

Front of House Supervisor

3 months ago

Toronto, Ontario, Canada Altea Active Liberty Village Full time
Altea Active's Front Desk Supervisors are customer oriented, personable, energetic leaders who are the 'face' of our company. They have an incredible knack for ensuring all guests and members consistently receive a heartwarming welcome.

You are detail oriented and can effectively multi-task. You meticulously coordinate all front desk activities, including 'signing members in', managing the phone lines, and booking appointments.

You and your team are product and service champions enabling you to match identified client needs while generating quality referrals.


This job might be for you if you have the following talents & spirit:


  • You're Customer Service Orientated: You have a knack for customer service and can handle member questions and concerns in a professional manner. You listen and respond effectively to customer questions and resolves customer problems to the customer's satisfaction.
-
You have Communication Superpowers: You play well with others and have excellent oral and written communication skills. You demonstrate the ability to convey thoughts and express ideas effectively using speech in individual or group situations; attend to and fully comprehend what others are saying.
-
You're Detail Oriented: You cross your T's and dot your I's by maintaining client records highly organized with flawless attention to detail. You're not one to cut corners. You pay attention to the details. As far as your concerned, anything worth doing, is worth doing right, every single time. You stay focused and nothing falls through the cracks on your watch.
-
You Have Leadership Skills: You can effectively direct the day-to-day activities of employees. You lead by example and are a role model to your colleagues and peers.
-
Integrity & Trust: You consistently demonstrate sound personal and business ethics and behaviors. You communicate intentions, ideas, and feelings openly and directly. Your moral compass guides you to make ethical decisions. You are gracious and make unbiased decision.
-
You're Motivated & Driven: You're motivated and driven. You take initiative. You identify opportunities and issues, and proactively acts and follows through on work activities to resolve them. You're going to take ownership of the time you spend with us and truly make a difference.

As a Front Desk Leader, a typical day might include the following:

  • Be punctual and arrive to work ready and on time
  • Provide training and education to the customer service associates in order for them to offer a superior service to members and guests
  • Lead by example and engage with all members and guests in a friendly, enthusiastic and professional manner
  • Collectively coach and guide frontline staff, who all need to be properly trained and retrained on the art of prospect and member management.
  • Ensure frontline staff are well versed on all paid services within the facility.
  • Complete membership adjustments and support the sales team by completing tours, signing up new members and assisting with prospects
  • Complete regular walk throughs of the facility to ensure that Altea's high standards are being achieved and provide coaching to team members to help improve the overall operation
  • Set up and maintain service desk, including managing service desk team members and evaluating system efficiency
  • Resolve service desk problems and improve current service desk methods to increase productivity and customer service
  • Offer exemplary customer service, including maintaining customer relations
  • Maintain efficiency with time and resources whilst maintaining high standard of customer engagement.
  • Set reasonable behaviour expectations consistent with Altea's philosophy and policies
  • Display extensive working knowledge of industry standards and practices, including product details and company services offered by Altea Active

To land this role you need to have;

  • At least 2+ years' customer service experience
  • At least 2+ years' experience supervising a team in the customer service field
  • Postsecondary education relating to the health and fitness industry and additional certifications or workshops relating to customer service are an asset.
  • Energy, assertiveness, initiative, creativity, and willingness to try new approaches and techniques
  • Ability to motivate and energize a team
  • Previous service experience, comprehensive industry knowledge, strong customerfacing skills, strong written and verbal communication, selfmotivated, ability to troubleshoot and creative problemsolving skills.
  • All management/leadership team members are required to have Standard First Aid and CPR
  • Level C Certification prior to start date and must be maintained throughout employment. CPR is to be renewed annually.
  • All team members must provide a recent Criminal Background Check prior to commencement of training and/or work.

Perks of this position include:

  • A competitive salary
  • Group