User Support Technician

2 weeks ago


Kitchener, Ontario, Canada CopperTree Solutions Inc. Full time

Education:

  • Expérience:

Education:

  • Bachelor's degree

Work setting:

  • Telecommunications industry
  • Consulting firm

Tasks:

  • Give access to computer networks
  • Report on the performance of computer systems and networks
  • Respond to users experiencing difficulties with computer
  • Consult user guides, technical manuals and other documents to research and implement solutions
  • Provide advice and training to users in response to identified difficulties
  • Collect, organize and maintain a problems and solutions log for use by other technical support analysts
  • Supervise other technical support workers in this group
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
  • Perform Webserver backup and recovery operations
  • Provide customer service
  • Manage incidents

Screening questions:

  • Are you available for shift or oncall work?
  • Are you available for the advertised start date?
  • Are you currently a student?
  • Are you currently legally able to work in Canada?
  • Are you willing to relocate for this position?
  • Do you currently reside in proximity to the advertised location?
  • Do you have previous experience in this field of employment?
  • Do you have the aboveindicated required certifications?
  • Do you have the necessary equipment for remote work (i.e. internet, home office, etc.)?
  • What is the highest level of study you have completed?
  • What is your current field of study?
  • What is your current level of study?

Experience:

  • 5 years or more

Health benefits:

  • Dental plan
  • Disability benefits
  • Health care plan
  • Durée de l'emploi: Permanent
  • Langue de travail: Anglais
  • Heures de travail: 40 hours per week


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