Customer Experience Executive

1 week ago


Toronto, Ontario, Canada Cinchy Full time

Cinchy is the enterprise data collaboration platform that makes it simple and secure for business teams, legacy systems, SaaS apps, and AI to collaborate on data in real-time.

Welcome to the age of data co-production, where collaboration replaces integration.

We are a growing company of builders, innovators, collaborators that believe freeing your data will empower your teams to build the future and unlock their potential.
Cinchy is actively seeking an authentic, high energy, curious, and seasoned Customer Experience Executive to join our expanding team.

This leader will play a pivotal part in ensuring that our customers derive maximum value from Cinchy's platform, with a specific focus on successful services engagements and implementations.

You will lead multiple teams focused on delivering exceptional customer service, driving adoption, and cultivating enduring relationships.

You will own the entire Customer relationship and provide the Senior Leadership Team with both tactical and strategic insights, both during and post sales, to ensure customer retention and growth.


What you will be doing:

-
Customer Success Strategy with a Focus on Services:

  • Craft and execute a comprehensive customer success strategy, emphasizing services and implementation, aimed at enhancing customer satisfaction, fostering retention, and identifying cross-sell opportunities.
  • Drive the appropriate mix of scaled and 1:1 CX playbooks/programs to drive efficiency.
  • Own the onboarding process to ensure customers experience a seamless and successful implementation of Cinchy's platform and their first data products/capabilities.
  • Collaborate seamlessly with crossfunctional teams to ensure a cohesive and exceptional customer experience throughout their lifecycle, with an emphasis on successful implementation of new data products on the Cinchy Platform.
  • Ensure the team is laser focused on driving engagements and product enhancements that serve the customer's strategic priorities (i.e. their North Star).

- **Relationship Building**:
  • Proactively develops meaningful partnerships with clients, portraying a compelling presence that immediately earns respect and trust.
  • Acts as a strategic and trusted advisor, guiding clients towards common goals with a keen understanding of industry trends and competitive landscapes. You understand their data strategy deeply and how Cinchy can immediately help their strategic priorities.
  • Establishes immediate credibility through insightful advice, ensuring that customers view them not just as a service provider but as a trusted partner in achieving their objectives. Customers are eager to whiteboard their data strategy together and get your thoughts.
  • Displays the ability to charm and attract others, actively seeking opportunities to assist and serve, thereby enhancing relationships and creating a supportive network within customer organizations.
- **Support, Training, and Voice of the Customer**:
  • Ensure Cinchy is providing world class support within targeted SLAs & support metrics.
  • Develop and implement strategies to capture and amplify the "Voice of the Customer" within the organization. You strengthen feedback loops across the business.
  • Champion the documentation of customer feedback to drive continuous improvement and influence product enhancements.
  • Review training programs to ensure customers and internal teams are proficient in leveraging Cinchy's platform and driving improved time to value.
  • Collaborate closely with the customer support team to address and resolve customer issues in a timely and effective manner.
- **Proactive Renewals, Upsells, and Cross-Sells**:
  • Understand the customer's north star using Cinchy and drive urgency within your teams to get them there. Get our customer advocates and builders promoted in their organizations via successful delivery of their simplification vision
  • Implement and govern strategies to monitor and assess customer health, promptly addressing any product or servicesrelated issues or concerns to ensure renewal.
  • Cultivate strong relationships with key customers, emphasizing successful implementation stories and have them spread the word re: Cinchy's platform.
  • Identify upsell and crosssell opportunities and collaborate with the sales team to maximize revenue and customer value.
  • Identify opportunities for case studies, testimonials, and references to further promote customer success stories.

- **Team Leadership**:
  • Lead and inspire high
  • performing customer success, support, and services teams.
  • Drive accountability to our customer commitments and ensure the team is governing all of the activities in the customer lifecycle effectively.
  • Develop processes, playbooks, guidance, and Cinchy capabilities to enable and govern the work of the customer facing teams.
  • Provide guidance, coaching, and mentorship to team members to enhance their skills and capabilities.
  • Make Cinchy a great place to work.
**Wha

  • Toronto, Ontario, Canada CUSTOMER EXPERIENCE Full time

    Code de demande: 407636Chez Bell, on ne se contente pas de construire des réseaux de calibre mondial, d'élaborer des services novateurs et de créer du contenu pour des médias multiplateformes : on transforme la façon dont les Canadiens communiquent entre eux et avec le reste du monde.Si vous êtes prêt à donner corps à des idées innovatrices et à...


  • Toronto, Ontario, Canada Google Full time

    Minimum qualifications: Bachelor's degree or equivalent practical experience. 4 years of experience in management consulting, sales operations, business strategy, investment banking, venture capital, private equity or corporate advisory, or 2 years of experience with an advanced degree.Preferred qualifications: Experience with analyzing large and complex...


  • Toronto, Ontario, Canada Google Inc. Full time

    corporate_fare Google place Toronto, ON, Canada Apply Bachelor's degree or equivalent practical experience. 4 years of experience in management consulting, sales operations, business strategy, investment banking, venture capital, private equity or corporate advisory, or 2 years of experience with an advanced degree. Preferred qualifications: ...

  • Customer Experience

    1 week ago


    Toronto, Ontario, Canada Spark Power Full time

    Customer Experience & Operations SpecialistAbout Bullfrog PowerBullfrog Power, Canada's 100 per cent green energy provider, offers renewable energy solutions that enable homes and businesses to reduce their environmental impact and help create a cleaner, healthier world. Thousands of Canadian homes and businesses are doing their part to address climate...


  • Toronto, Ontario, Canada Ipsos Full time

    We have an exciting Executive Vice President opportunity, with a focus on customer and employee experience. In this role, you will report to the CEO and help drive the vision and strategic plan for approximately $15M+ business portfolio. You will leverage your deep industry knowledge and network to scale our business even faster, attract the very best talent...


  • Toronto, Ontario, Canada Space Executive Full time

    Our client is the world's largest non-bank international payments provider, offering innovative solutions to businesses worldwide. Due to continued success, they are looking to scale their GTM sales team across North America.We are seeking a highly motivated and experienced Senior Account Executive. As a Senior Account Executive, you will play a pivotal role...


  • Toronto, Ontario, Canada Cisco Systems Full time

    What You'll DoThe Customer Success Executive (CSE) role is a highly visible, strategic leadership role within Cisco's new Customer Experience organization working with our strategic Enterprise and Public Sector customers. The successful leader will directly impact their customers and partners who have purchased Cisco subscription solutions and will provide...


  • Toronto, Ontario, Canada Scotiabank Full time

    Requisition ID: 201265Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.What your role will beDirector, Client Experience & Partnerships - Small Business, Canadian BankingThe Director, Client Experience & Partnerships is responsible for overseeing the Small Business client experience, including strategic...


  • Toronto, Ontario, Canada Unilever Full time

    Position SummaryThe Customer Experience Analyst is the primary point of contact for customer Replenishment. The role is critical to developing a high quality relationship with this supply chain driven customers, and plays a vital internal role supporting sales growth and driving operational efficiencies while working collaboratively with Supply and Demand...


  • Toronto, Ontario, Canada Scotiabank Full time

    Requisition ID: 201265Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. What your role will be...Director, Client Experience & Partnerships – Small Business, Canadian Banking The Director, Client Experience & Partnerships is responsible for overseeing the Small Business client experience, including...


  • Toronto, Ontario, Canada TD Bank Full time

    403142BRMarketingToronto, ONMarch 16, 2023Company OverviewDepartment OverviewThe Customer Experience and Consumer Insights (CX&I) Team are enterprise change agents who champion the voice of our customers. Our vision is to enrich customer's lives by ensuring every decision starts and ends with the customer. Our mandate is to drive CX action by elevating...


  • Toronto, Ontario, Canada Victoria's Secret Full time

    DescriptionA Victoria's Secret & Co Customer Experience Manager is a values-based leader who delivers exceptional customer and associate experiences to grow top line sales. This role reports to the Store Manager.Primary Responsibility:The Customer Experience Manager is responsible for driving and growing top-line sales by leading the sales floor, coaching...


  • Toronto, Ontario, Canada Miovision Full time

    Miovision is a global industry leading company providing agencies and organizations modern tools to improve today's traffic problems. We offer solutions that collect multimodal traffic data and uncover actionable insights, helping organizations get more out of their road network. The result: streets capable of moving more people – safely and efficiently...


  • Toronto, Ontario, Canada Miovision Full time

    Miovision is a global industry leading company providing agencies and organizations modern tools to improve today's traffic problems. We offer solutions that collect multimodal traffic data and uncover actionable insights, helping organizations get more out of their road network. The result: streets capable of moving more people – safely and efficiently...


  • Toronto, Ontario, Canada Gyro Group Full time

    To ensure optimum customer service, we're hiring a Customer Service Advocate to work one-on-one with our clients. Your job will consist of greeting clients, completing a walk around of the vehicle, preparing service estimates, administration function, documenting correspondence. We offer in-house training and support as well as competitive compensation.The...


  • Toronto, Ontario, Canada Logic Executive Search & Workplace Solutions Full time

    About Us:Logic Executive Search & Workplace Solutions is proud to partner with GreenShield Canada in the recruitment of a Manager, Strategic Planning and ExecutionThe Opportunity:The Manager, Strategic Planning and Execution will lead company-wide initiatives and develop strategies to drive growth and achieve business objectives. The role involves conducting...


  • Toronto, Ontario, Canada Mejuri Full time

    Mejuri is the category-defining fine jewelry brand redefining luxury, your way. Feeling disconnected from an industry that typically markets to men, co-founder and CEO Noura Sakkijha leveraged her learnings as a third-generation jeweler to rethink the way women purchase jewelry—for themselves. In only seven years, and with a team of over 75% women, Mejuri...


  • Toronto, Ontario, Canada Perpetua Full time

    Perpetua provides growth optimization and reporting technology for the world's smartest eCommerce businesses. Through the platform, brands and sellers create goals based on strategy and rely on Perpetua's best-in-class, always-on optimization to execute tactically. Perpetua's intelligent reporting tools will also surface the most important metrics you need...


  • Toronto, Ontario, Canada Northbridge Financial Corporation Full time

    Nous sommes la Financière Northbridge. Nous sommes fiers d'être une société canadienne à 100 %, détenue en propriété exclusive par Fairfax Financial. Nous offrons nos services par l'entremise de nos marques Northbridge Assurance, Les assurances Federated et TruShield Assurance. Nous sommes reconnus comme étant l'une des plus importantes sociétés...


  • Toronto, Ontario, Ontario, Canada Cambridge Executive Connections, Inc. Full time

    Operating under the founding principles of Cambridge Forums Inc., Cambridge Executive Connections (CEC) focuses on offering sophisticated learning and networking experiences for family offices, institutional investors, and advisors, from around the world. Along with our flagship Forums, we offer avenues for members to engage and develop meaningful...