Game Analyst

2 weeks ago

Mississauga, Ontario, Canada goeasy Ltd Full time

We have been honored with recognitions such as Waterstone Canada's Most Admired Corporate Cultures , the 2022 Report on Business Women Lead Here , Report on Business for Canada's Top Growing Companies and TSX30 as one of the best performing companies on the TSX .

goeasy is seeking an IT Analyst to work in our Mississauga Support Centre.

You will carry out tasks and responsibilities in a supportive and collaborative manner with other members of the IT Services department to provide exceptional customer service to clients as well as the corporate office.

Responsible for all Audio Video technologies across multiple goeasy offices.
Support of Microsoft Teams Rooms, Surface Hubs and Yealink hardware.
Understanding of Audio Video technologies such as camera functionality, mixers, microphones, speakers.
Diagnose and support audio video issues, controllers, AV over IP.
Comfortable being in front of a crowd and supporting senior leadership with events and live broadcasts.
Respond to Deskside Support (i.e.

Level 1/2) problem tickets that have been escalated by the Service Desk agents or other areas (emails, MS Teams chats, etc.).

Diagnose, analyze, and resolve problems and issues of small to medium complexities for desktop/laptop systems, mobiles, printers, meeting room technology by referencing existing documentation or knowledge gained from previous work experience.

Provide advice and guidance to end users with all technical inquiries.
Install and support applications/software on desktops/laptop, tablets, and mobiles onsite/remotely.
Configure, deploy, maintain, and support desktop/laptops, printers, mobile devices, tablets, office meeting room equipment onsite/remotely.
May provide remote or on-site implementation support with hardware and/or software installation.
Experience with various audio video technologies, Crestron, Yealink, Surface Hubs, Microsoft Teams.
~ Experience with Windows 10, Active Directory, MS Office 365, MS SharePoint, imaging systems, updating tickets within a ticketing system (FreshWorks or others), Android, and iOS devices is a must.
~ Knowledge of SCCM is an asset.
~2-3 years work technical support experience in a medium (100 – 500+ staff) to a large ,000+ staff) professional organization.
~ Having knowledge of Mac OS is an asset.
~ Post-secondary or industry equivalent technical training, or equivalent combination of education and experience.
~ Ability to work in our head office in Mississauga, ON with s ome travel to other offices and out of province.

Employee discounts on furniture, electronics, and appliances.
Enjoy company-paid volunteer days to give back to the community.
Access 24/7 healthcare with Virtual Doctor Appointments.
Personalize your benefits with a flexible modular benefits package.
Stay fit and energized with exclusive access to our on-site private gym at our head office.
Internal development training programs and platforms including job-specific training, career coaching, leadership excellence, mentorship, and many others.
Enjoy a state-of-the-art office space with perks like a games room, a healthy snack program, a fitness studio, free gated parking, and more
Diversity, Inclusion, and

Equal Opportunity Employment:

As an equal opportunity employer, we are committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout Canada.

All candidates considered for hire must successfully pass a criminal background check, credit check, and validation of their work experience to qualify for hire.

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