Director, Legal Claims Support

1 week ago

Edmonton, Alberta, Canada Intact Full time

Our employees are at the heart of what we do best: helping people, businesses and society prosper in good times and be resilient in bad times.

When you join our team, you're bringing this purpose to life alongside a passionate community of experts.

Feel empowered to learn and grow while being valued for who you are
- here, diversity is a strength. You have our commitment to support you in reaching your goals with tools, opportunities, and flexibility. It's our employee promise.

Our hybrid work model provides the balance between working from home and enjoying meaningful in-person interactions.

Read on to see how you can shape the future, win as a team, and grow with us.

About the role


As the
Director of Legal Claims Support, you will be one of the key members of the West, Atlantic and Quebec Legal Claims management team.

You will be the Director responsible for managing the administrative operations of the Legal Claims Support department (Clerks, Law Clerks and Administrative Support teams) in the West (AB and BC).

You will lead a team of managers having the oversight of all support groups and will report to the Vice President, Legal Claims, for West, Atlantic and Quebec.

While this role may be primarily based out of our Calgary, Edmonton or Vancouver office locations, there will be periodic travel to all of our three West offices.


  • Your core values are a great fit with ours: Respect, Integrity, Excellence, Being Customer-Driven & Generosity.
  • You can use your experience, expertise and passion to inspire your team to exceed standards.
  • You create an engaging, inclusive, supportive and positive environment along the way.
  • You'll work collaboratively with the Legal Claims leaders to ensure quality file handling.
  • You can help us transform the client experience.
  • You're at ease with digital tools and processes.
  • You can use data to help evaluate performance and propose innovative solutions.
  • You're a great communicator; whether it's a phone call or a presentation, you can do it all and adapt your approach to your audience.
  • You are curious, adaptable and an industrious person.
  • You're able to problemsolve, have experience driving or collaborating actively in project improvement initiatives and associated change management.

This role will offer you the chance to:

  • Build relationships with Senior Executives and, as an active member of critical strategic projects, influence their decision-making.
  • Grow Intact's talent and leadership pipeline through your thoughtful and effective approach to employee career development, performance management, and mentorship.
  • Directly contribute to Intact's operational excellence via projects that will transform how we do business.

What you'll do here:

  • Be a strong voice for the support team in the West.
  • Contribute to the establishment of objectives included in the business plan and implement approaches to achieve regional Legal Claims goals in line with business strategies and the organization's financial, material and human resources.
  • Ensure a high level of employee engagement by continually monitoring overall engagement and creating and executing engagement action plans.
  • Ensure efficient and effective work processes, quality service, effective indemnity and legal expense control.
  • Establish and refine best practices workflows and ensure consistency across all Ontario offices
  • Assess and address workforce planning needs to maintain service levels and productivity benchmarks.
  • Responsible for monitoring, analyzing, and managing key performance indicators relating to productivity.
  • Build a collaborative approach and savvy business strategy that is aligned with Intact's priorities and promotes great relationships within Claims and Legal Claims.
  • Focus on achieving KPI objectives.
  • Oversee and audit internal litigation activities and align with best practices and professional standards.
  • Build a plan to identify trends in the legal environment.
  • Communicate national policies and procedures to the legal team.

What you bring to the table:

  • A university degree or equivalent education combined with relevant work experience.
  • 5 or more years of management experience, preferably in a Litigation or Senior Claims Management position.
  • Skilled in the

Intact Leadership Success Factors:
Live Our Values; Drive Change; Take Accountability; Be Open and Honest; Care for People.

  • Positive attitude while adapting to changing priorities and taking ownership of work.
  • Selfstarter with the ability to work independently under mínimal supervision.
  • Proven experience with successful change management initiatives.
  • Proficiency in Insurance Claims and Litigation Management an asset.
LI-Hybrid

What we offer
Working here means you'll be empowered to be and do your best every day.

Here is some of what you can expect as a permanent member of our team:

  • A financial rewards program that recognizes your success
  • An i

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