Utility Services Rep

2 weeks ago

Thunder Bay, Ontario, Canada Enbridge Full time

Posting End Date:
March 17, 2023

Employee Type:
Regular-Full time

Union/Non:
This is a unionized position

Bargaining Unit/ Local:
USW Local 2020 North Bay Operations

Primary Location:
North Bay, ON

Rate Classification/Pay Range:
C- A1 - $ $41.19 per hour

Number of Available Positions:
One (1) Regular Full-Time Position

Do you have a strong technical background, excellent communication skills, and a focus on customer service?


At Enbridge, our Utility Services Representatives interact with over 4 million customers across Ontario by performing crucial tasks such as natural gas pipeline maintenance, appliance inspections, and responding to natural gas emergencies.

Above all else, they ensure safety takes precedent in all tasks


As a USR, you will receive top-level technical training to maximize your career path, skills and expertise that can lead to future career opportunities across the company.


What You Will Do (Responsibilities):

  • Safe and efficient execution of operations work including pipeline repairs and maintenance, valve inspection and maintenance, construction inspection, customer and distribution station maintenance, natural gas appliance inspection and activation, utilization inspections and infractions and other duties as required.
  • Perform natural gas emergency response activities including line-breaks, leak and odour investigations, liaise with fire and police officials, TSSA Inspectors and others as required.
  • Interact with external customers, maintaining a positive and professional manner that builds the Company image.
  • Promote distribution system protection/damage prevention awareness including third party observation activities.
  • Perform high quality work in accordance with company standards and procedures.
  • Wear and maintain company uniforms and safety apparel.
  • Participate on standby rotation as required, and shift work may be required.

Who You Are (Qualifications):
You will have the following combination of education and experience:

  • Must meet the Company's requirements as to "General Qualifications".
  • Minimum of Grade 12 education or equivalent and show an active interest in natural gas utility operations work and be able to learn from experienced team members.
  • Able to obtain and maintain a Gas Utility Technician (Utility Technician) Certificate and a Pipeline Inspector's Certificate as established by the TSSA for natural gas distribution utilities within the required timeframe.-
  • Excellent interpersonal and communication skills.
  • Currently hold and retain appropriate driver's license and maintain satisfactory driving record.
  • Basic computer skills and ability to learn related company software.
  • Must meet criteria for response while on standby and be prepared to work shifts as required.
  • Must be physically capable to perform strenuous manual labour and be able to wear all appropriate safety and personal protective equipment.

Mandatory testing:
Bennett mechanical testing

Diversity and inclusion are important to us. Enbridge is an

Equal Opportunity and Affirmative Action Employer

  • We are committed to providing employment opportunities to all qualified individuals, without regard to age, race, color, national or ethnic origin, religion, sex, sexual orientation, gender identity or expression, marital status, family status, veteran status, Indigenous/Native American status, or disability. Applicants with disabilities can request accessible formats, communication supports, or other accessibility assistance by contacting

Information For Applicants:

  • Applications can be submitted via our online recruiting system only.
  • We appreciate your interest in working with us; however, only those applicants selected for interviews will be contacted.

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