Night Auditor

2 weeks ago


Niagara Falls, Ontario, Canada Ramada Plaza Niagara Falls Full time

Responsibilities include, but are not limited to:

  • Check-in's, check-out's and handling all guest registrations
  • Making and modifying reservations
  • Hotel Operator and Concierge duties
  • Collect payments, posting charges to guest accounts, cash and debit transactions, direct billing, maintaining a float, cashing out at end of shift,
  • Knowledge of hotel property and surrounding area
  • Respond to guest complaints, requests and emergencies and take action as necessary.
  • Responsible for running the audit and preparing necessary financial reports including, but not limited to: Process invoices, post checks to vendors, reconcile accounts, balance the cash drawer and log receipts, investigate and resolve outofbalance accounts, keep accurate financial records and ledgers, help prepare for forecasts and audits.
  • Prepare necessary paperwork for next business day, including but not limited to: registration card management, credit card payments, correcting guest invoices, preparation for arrivals
  • Any other tasks assigned by the Front Desk Manager

Qualifications and Experience:

  • Previous working experience with Opera computer system preferred
  • Degree/Diploma in Hospitality Management, Marketing Sales or a related discipline is a strong asset
  • Previous experience in a customer service position
  • Ability to work with mínimal supervision
  • Exceptional computer skills
  • Strong communication skills between guests, management and coworkers
  • Must be able to work weekdays, weekends and holidays.
  • Strong written and verbal communication skills
  • Proven ability in multitasking, organization, working under pressure, meeting tight deadlines, working in fast paced environment with strong attention to details
  • Exceptional conflict resolution skills in order to effectively deal with internal and external customers
  • Phone: Ext 0
  • Inperson: 7389 Lundy's Lane, Niagara Falls, ON L2H 2W
  • Human Resources Department

Job Type:
Part-time

Pay:
From $17.00 per hour

Benefits:

  • Discounted or free food
  • Employee assistance program
  • Life insurance
  • Onsite parking

Flexible Language Requirement:

  • French not required

Schedule:

  • Holidays
  • Monday to Friday
  • Night shift
  • Weekends as needed

Experience:

- accounting/bookkeeping: 1 year (preferred)

- customer service: 1 year (required)
- hotel front desk: 1 year (required)

Work Location:
In person
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