Superintendent, Training Operations

1 week ago

Ottawa, Ontario, Canada Canada Post Full time

Job Description

The Superintendent, Training is accountable for the implementation and administration of new and existing Corporate training programs relating to mail processing, delivery operations and the introduction of new products, services, processes, systems and equipment. The Superintendent is also responsible for the implementation and administration of Leadership development programs, and approved local training initiatives relating to Fulfill Operations. The Superintendent is responsible for the quality and cost effectiveness of the delivery of training to all client groups. He/she contributes to the establishment of appropriate training needs, and provides input for changes and/or improvements to existing programs. The Superintendent is accountable to lead, coach and develop the Learning and Development Training team members under their direction, and staying current with relevant skill and qualification levels required by his/her staff for effective program delivery, post delivery follow-up and analysis. He/she also promotes, establishes and maintains good employee/management relations.

Job Responsibilities

Below are the main job requirements and responsibilities for the Superintendent, Training Operations.

In conjunction with the client, evaluates and establishes training needs within mail processing, delivery operations and related areas. Participates in the planning process and development of course schedules and course delivery methods, taking into consideration availability of instructors, instructor skills, equipment, venue availability and client needs in order to ensure the delivery of quality training. Implements and administers Corporate operational, technical and leadership training programs, and ensures effective training is conducted in relation to all aspects of mail operations both on and off site as required. Ensures programs are delivered in the most appropriate, cost effective manner across all operating shifts. Monitors and evaluates programs for desired impact and effectiveness. In consultation with clients and staff, identifies and recommends appropriate changes/modifications to Corporate programs or curriculum to support continuous improvement. Regularly dialogues with Corporate Learning and Development team providing feedback on quality and delivery effectiveness of national programs and input for improvements. Ensures that requirements for new or additional programs are effectively and regularly transmitted to Corporate Training, and that the subsequent programs are implemented. Adapts training programs, if required, to meet local needs. Forecasts and estimates training activity costs and operates within budget limitations and restrictions. Explains any variances if required.

Job Responsibilities (continued)

Provides counselling and coaching to employees, and provides direction and recommendations to employees and management staff on further training or remedial action required. Responsible for overseeing the inputting of training information into the training records system. Ensures driver history records are current and accurate. Maintains training and certification records on all employees requiring specialized training, certification or recertification. Schedules and coordinates with the management teams the required retesting and retraining as per Corporate standards. Provides results and corrective action required to management. Provides regular and ad hoc reports on training to management. Responsible for all aspects of subordinates' HRP&D process including performance management, competency assessment, training and development, and for administration of SAP Time and Leave, and other personnel issues as they may develop. Ensures proper succession planning occurs. May be required to recommend and impose discipline, and issue, re-issue, or rescind authorization of individuals to operate Corporate vehicles and equipment. Promotes and maintains good employee/management relations. Remains current on the latest Training and Development methodologies, practices and technology.

Qualifications

Education

• High School diploma or provincial equivalent (GED)

Experience

• Degree, diploma, or certificate from an accredited university/college in one of the following: Adult Education, Instructional Design, Program Evaluation, Organizational Learning, Psychology OR A combination of a high school diploma and current relevant experience

• Minimum 2 years' experience managing a team within a unionized environment

• Minimum 3 years' of cumulative, current experience delivering training in a classroom or operational environment using formal curriculum (current experience is defined as experience obtained within the last five (5) years)

• Working knowledge of Microsoft Office (., understand the major features of each software application)

Other Candidate Requirements

• Possess a valid permanent driver's license (no graduated or temporary license)

• Possess at minimum, a valid provincial class D/3 (for medium/5-ton vehicles) driver's license

• Have a satisfactory safe driving record per CPC's Driver Safety Program, which includes:
a) Have not received more than 2 moving violations in last 3 year
b) Have not had more than three demerit points assigned in one single violation
c) Have not had license suspension or prohibition of any kind in last 3 years

Assets

• Experience in Collection and Delivery, Transportation or Mail Processing environment

• Advanced knowledge of Microsoft Office and broad knowledge of SAP (., experience preparing sophisticated presentations in PowerPoint for class room delivery - incorporating themes, charts, tables, graphics and animation effects and producing advanced slide shows; experience providing training on SAP)

Other Information

Safety Sensitive Positions
This position may be considered a Safety Sensitive position and has additional requirements under Canada Post's Substance Use Policy.

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