Manager, Management Services

1 week ago

Canada Desjardins Group Full time
Directeur ou directrice, Conception et planification, Entreprises page is loaded Directeur ou directrice, Conception et planification, Entreprises
Postuler remote type Le mode de travail s'appliquant au poste est hybride locations Montréal Lévis time type Temps plein posted on Publié il y a 2 jour(s) job requisition id R À titre de Directeur(-trice) Conception et planification, Entreprises, sous la responsabilité de la Directrice principale, transformation numérique, solutions canaux autonomes et assistés (DPTNSCA), vous avez le mandat du développement de la stratégie numérique propulsant la transformation des canaux assistés vers les canaux numériques ainsi que les outils des employés en prestation de service supportant les membres-clients. Votre rôle vous demande d'agir à la fois comme chef d'orchestre en assurant une convergence des expertises en conception de services, en design centré-utilisateur, en analyse de données, et en planification stratégique, et à la fois comme leader et influenceur auprès des différents secteurs concernés par les efforts de transformation. Le rôle se structure en quatre grands volets comprenant la structure, la gestion et le développement d'une équipe multidisciplinaire, en direct et en matriciel, responsable de la conception d'expériences numériques, la mise en place d'une pratique dédiée à la conception et la planification de la transformation numérique du secteur Entreprises, la planification et la priorisation du travail en amont de la livraison ainsi que la mise en œuvre des indicateurs clés de performance à suivre en continu. L'ampleur de la tâche exige une expertise approfondie des méthodologies du design centré-utilisateur et de la planification stratégique dans un contexte de transformation organisationnelle. Assurer le leadership requis pour livrer la stratégie numérique globale des canaux autonomes et assistés en s'arrimant avec les partenaires d'affaires et les directions de la DPTNSCA
Cadrer la déclinaison de la stratégie globale en expériences cibles numériques pour les membres-clients et les employés en prestation de service en s'appuyant sur une méthodologie centrée sur les besoins des utilisateurs
Identifier et communiquer les bloquants freinant les activités de transformation numérique, ainsi que la performance des équipes de conception et planification
Collaborer étroitement avec les équipes de marketing et de performance numérique afin d'exploiter les bonnes données permettant d'identifier les opportunités d'amélioration en continu des services numériques
Rallier les bonnes expertises pour définir les indicateurs de performance et des mesures à suivre en continu pour la DPTNSCA, pour les canaux numériques et assistés, et par expérience cible
Être porteur d'un message clair et cohérent sur les grandes directions de la transformation numérique et ambassadeur des travaux de conception
Assurer la gestion et la coordination du travail d'agences et partenaires externes
Anticiper les besoins de l'équipe en veillant d'une part à calibrer la charge de travail exigée et d'autre part fournir les ressources nécessaires à la performance
Suivre et anticiper les tendances et les meilleures pratiques du numérique dans l'industrie bancaire et au-delà, afin d'en faire bénéficier l'équipe et l'organisation
4 semaines de vacances flexibles dès la première année
~ Régime de retraite à prestations déterminées qui assure un revenu prévisible et stable durant toute la retraite
~ Remboursement des frais liés à la santé, au bien-être et à de l'équipement pour le télétravail

*Un minimum de neuf ans d'expérience en gestion d'expérience-utilisateur, et/ou en stratégie numérique, maîtrisant le design centré-utilisateur comme méthodologie de travail
Veuillez noter que d'autres combinaisons de formation et d'expérience pertinentes pourraient être considérées
Expérience dans un rôle de gestion d'équipe, particulièrement les métiers du numérique : contrôle budgétaire, gestion de la performance et développement d'équipe de travail, mobilisation d'équipe dans un contexte de gestion du changement, implantation et mise en œuvre de stratégies organisationnelles
Connaissance du français nécessaire
Maîtrise de la Suite Office
Connaissance des méthodologies de livraison en mode agile (SAFe) et en mode produit
Communiquer de manière efficace, Constituer des équipes performantes, Coopérer, Développer les talents, Donner du sens à la vision, Prendre des décisions de qualité, Responsabiliser les autres et soi-même, Susciter l'engagement des personnes, Viser les résultats #LI-Hybrid
Non Syndiqué Chez Desjardins, on croit à l'équité, à la diversité et à l'inclusion. Si vous avez besoin d'assistance pour rendre plus accessible le processus de recrutement ou le poste pour lequel vous postulez, veuillez nous en informer. Gestion (GF) Date de fin d'affichage
Ses employé(e)s et ses 2 500 administrateurs et administratrices contribuent à maintenir sa position de leader des services bancaires en ligne et mobiles. Pour les postes vacants disponibles au Québec, veuillez noter que la connaissance du français est nécessaire.
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