Hydro Collections Clerk

2 weeks ago

Tillsonburg, Canada The Town of Tillsonburg Full time
Job Details

Open Date

  • Aug :29:00 PM
    Close Date
  • Sep :59:00 PM
    Position Title
  • Hydro Collections Clerk
    Posting Type
  • All
    Posting Status
  • Active
    Position Length
  • Full Time
    Department Group


 Finance and Regulatory
  • Hydro
    Hours per Week
  • 40
    Department
  • Finance
    Openings
  • 1
    Education
  • Post Secondary Education
    Experience
  • 2 years
    Location
  • Customer Service Centre
    Competition
  • HR 50.23
    Salary Range
- $ $32.97
Description:

Hydro Collections Clerk:

Department:
Finance and Regulatory

Division:
Hydro

Group:
Employee

Reports To:
Finance and Regulatory Affairs Manager

Grade: 7

Last Update:
July 2023

Summary of Position


This position is responsible for efficiently handling the hydro customer service activities and maintaining collections and payment/cash management operations as well as assisting with billing support.


Qualifications

  • Community College graduate
  • 2 years related work experience within the deregulated electricity market in Ontario is preferred.
  • Understanding of deregulated electricity market.
  • Excellent customer service skills and ability to deal with irate customers.
  • Effective planning, organizational, time management, analytical reasoning and problem solving skills.
  • Ability to enter data accurately and review calculations to correct errors.
  • Strong mathematical and computer skills with experience using Microsoft Office, Excel, Outlook and Internet
  • Good oral and written communication skills.
  • Knowledge of basic accounting
  • Understanding of financial implications of business transactions.
  • Ability to work independently.
  • Ability to multi task.
  • Ability to exercise discretion and tact and to maintain a high degree of confidentiality.

Responsibilities

  • Escalation calls contact for collections, billing and payment inquiries, adhering to OEB disconnections regulations
  • Processes and handles NSF charges, electronic cash receipts and updates customer utility accounts.
  • Reviews and posts all cash receipts in billing system.
  • Handles preauthorized payments processing.
  • Handles billing adjustments and interest reviews.
  • Handles and updates first and final billing.
  • Troubleshoots complex billing explanations.
  • Handles credit checks and deals with Collections Agency as required.
  • Verifies daily cash receipts and prepares/creates daily export and import files including, tax, utility, and Town payments processed through Payment Manager, to be imported into sub systems Diamond, CIS and Great Plains.
  • Prepares and handles daily deposits.
  • Prepares spreadsheets, forms, notices and other correspondence documents as required.
  • Researches and responds to financial inquiries from Finance and other departments as required.
  • Assists with developing departmental procedures and staff training as required.
  • Acts as a customer solutions provider (provides accurate, timely solutions to customer questions, concerns or complaints, followed by communication and/or documentation).
  • Adheres to all policies and procedures for the Town and County of Oxford Water.
  • Attends staff meetings and staff training as required.
  • Cooperate and participate in internal and external audits and continuous improvement initiatives when requested.
  • Print and stuff customer bills for delivery monthly.
  • Liaise with other Town departments.
  • Performs other duties as required by changes to business processes or legislation and other duties as assigned by manager.

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