Salvage Coordinator

TD Description
Stay current and competitive. Carve out a career for yourself. Grow with us.

Department Overview
TD Insurance is part of TD Bank Group, one of Canada's largest financial institutions.

TD Insurance helps protect clients from the 'accidents of life' with a wide range of products including credit protection, life, health, travel, home and auto insurance.

With more than three million clients, TD Insurance authorized products and services are available online, over the phone, and through a network of more than 1,000 TD Canada Trust branches.

In Canada, we have two lines of business, General Insurance and Life and Health.

Our General Insurance business is one of the top home and auto insurance groups in Canada and the national leader in group insurance and affinity marketing.

Our Life and Health business is the number one provider of critical illness insurance and direct life and health insurance in Canada.

At TD Insurance, we are committed to fostering an inclusive, accessible environment.

With a Canada-wide workforce of over 4,000 employees and offices in Atlantic Canada, Quebec, Ontario and Alberta, our company is always growing and can help you to grow.

TD Insurance offers a stable and dynamic work environment where talent is appreciated, and professional development is taken seriously. More than just a job, we offer rewarding careers.

Department Overview:

The TD Insurance GI Claims Recovery Team is responsible for delivering a legendary customer experience through simple, fast and fair claims resolution while ensuring financial results by focusing on the client experience, strong risk management, a well-run operating model, and being an extraordinary place to work.

Working closely with the Claims Total Loss team, the Salvage unit is responsible for ensuring that total loss vehicles are transferred in ownership and sold on a timely basis through our third-party salvage vendor.

Reporting directly to the Team Manager, Salvage and Loss Transfer, the salvage coordinator delivers against accountabilities to ensure vehicles are moved on a timely basis, ownerships are transferred correctly, exceptions/errors are tracked, liens are discharged and all enquiries from our salvage vendor are responded to expediently.

Key skills are speed, attention to detail, and a willingness to continually learn in order to resolve complex salvage issues as they arise.

Key job duties will include:

• Administrative transfer of vehicle ownerships through various governmental agencies;
• Branding enquiries and changes;
• Timely and responsive moving of vehicles;
• Processing of salvage transactions within ClaimCenter;
• Closure of salvage logs;
• Possessing and fostering strong analytical skills and maintaining attention to detail;
• Ensuring productivity and efficiency standards are maintained on an individual level;
• Being a change leader, leading with conviction and evolving mindsets and behaviors with transparency and purpose;
• Effective communicator with the ability to demonstrate purpose and accountability;
• Developing and maintaining working relationships with internal and external partners for the purposes of delivering ongoing efficiencies and influencing industry trends and innovations;
• Protecting the interests of the organization identifying and managing risks, and escalating them where necessary;
• Maintain and foster a fair and equitable workplace environment that supports a culture of diversity and inclusivity;
• Act as a brand ambassador for your business and the bank, both internally and/or externally;
• Embodying TD's shared commitments:
• Think like a customer;
• Act like an owner;
• Execute with speed and impact;
• Innovate with purpose;
• Develop your colleagues;

Job Requirements

• Completion of postsecondary.
• Undergraduate degree considered an asset.
• 1+ year of relevant experience.
• Desire and ability to work in a fastpaced environment through strong administration, organizational, planning and time management skills
• Able to use MS Office (Word, Excel and Outlook) and internet
• A gogetter individual who can exercise initiatives and be accurate, and detail oriented to handle several tasks and changing priorities
• A dynamic communicator with established customer service skills who can connect, both verbally and in writing, with different people in a calm, courteous, and effective manner

Inclusiveness

At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported.

We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve.

If you require an accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.

Job Family

• TDI Operations

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