Support Office Advisor-Coach/Members Integration

1 week ago

Montreal, Quebec, Canada CGI Full time

Position Description:

CGI – Payroll Services Centre (PSC) offers all-in-one cloud-based solution that simplifies Payroll and Human Capital Management. We are proud of our privileged relationships with clients, and their satisfaction rate is very high.
Every day, our members help hundreds of customers pay their employees in different industries. In this role, you will contribute to the success of local businesses within a dynamic team, with over professionals and 55, customers
We are looking for a reliable and motivated individual. Are you ready to play a key role?
We are ready for you:
-Never stop learning: we offer a complete, ongoing and paid training on Canadian payroll;
-Work-life balance: a flexible weekday schedule.
-Work environment recognized as one of the best in the Canada (Great Place to Work certified);
-Employee Assistance Program, Health and Wellness program, comprehensive insurance coverage, financial assistance for your job-related studies;
-Career development supported by a professional development plan;
-Access to our Share Purchase Plan and Profit Participation Plan as of your first day with us;
-Benefits that fit your needs: Flexible insurance plan, telemedicine, and more
You have to attend a paid full-time training of five weeks.

Your future duties and responsibilities:

You will help people and make a difference. You will bring a human touch to the relationship between customers and the company. You will guide members in their day-to-day activities.
On a typical day, you will:
-Advise and answer questions from the Payroll Advisors and Client Service Advisors;
-Handle more complex client inquiries;
-Provide telephone support to payroll advisors on the application and on procedures and promote best practices;
-Advise Payroll Advisors and Client Services Advisors;
-Plan and organize your work to meet expectations and deadlines;
-Act as a point of contact to answer questions;
-Identify situations requiring urgent attention and escalate issues and requests to appropriate resources when necessary;
-Support advisors and master pay on technical aspects not mastered during the call;
-Collaborate on knowledge sharing within the team;
-Work closely with other teams;
-Identify and document issues encountered, issues raised and proposed solutions.

Required qualifications to be successful in this role:

-College diploma in administration, accounting or a related field, or any other combination of education and relevant experience;
-3+ years of payroll experience;
-Developed customer service skills;
-Excellent problem solving skills;
-Ability to work under pressure and meet deadlines;
-Excellent verbal and written French and English (an asset).

Assets:
-Good knowledge of Microsoft Office (Word, Excel, PowerPoint) and Internet navigation;
-Knowledge of a payroll application (Nethris Internet Suite or Employer D);
-Advanced knowledge of the Opera application;
-Knowledge of various products, solutions and contributions used by clients such as: Group Benefits, CCQ, Report Generator, General Ledger Interface, etc.;
-Training Understanding the principles of payroll and Mastering the payroll legislation of Cégep Ahuntsic or Canadian Payroll Association (CPA) S.C.P. Certification.

#LI-LG1

Skills:

Analytical Thinking Customer Service & Support

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