Technology Support Analyst F/H

1 week ago


Toronto, Ontario, Canada International Financial Data Services Full time $4
Technical Specialist - Operations
Permanent


With its global headquarters in Toronto, Canada, International Financial Data Services (IFDS) is a world-leading provider of outsourcing and technology solutions to the financial services industry.

IFDS services over 240 financial organizations around the world, providing solutions to a wide range of global asset managers, wealth managers, banks, and insurance companies.

With employees and partners located throughout Canada, Europe, and Asia-Pacific, the IFDS enterprise supports more than 17 million accounts with AUA of approximately CAD $4 trillion.

IFDS Canada, Ireland, and Luxembourg are 50/50 joint ventures between Boston-based State Street Corporation, one of the world's leading providers of financial services to institutional investors, and Connecticut-based SS&C Technologies, a global provider of investment and financial software-enabled services and software for the global financial services and healthcare industries.

Come experience a community like no other at International Financial Data Services (IFDS).

We offer work opportunities driven by a passion for creating market leading financial solutions, and a culture that nurtures collaboration, accountability, diversity & inclusion, and continuous learning.

From ongoing training and development programs to experiences working with our global financial services partners, you'll be able to realize your full potential.


As the primary point of contact for our clients, the Technical Specialist must provide exemplary customer service as well and recognize opportunities to proactively position IFDS' services to meet and exceed our clients' needs.

Focusing on building and fostering positive client relationships as related to our service level agreements
Execute all domestic trade instructions from standard to complex (high dollar) transactions
Manage multiple client inbound/outbound calls and emails, provide resolution to brokers pertaining to account and fund information, issue resolution trade details and review/signoff of reports
Participates in special projects as assigned
Providing regular reporting on key service performance and quality metrics
Analyzing data to ensure quality and accuracy of trades
Minimum 3 years' experience in the financial services back office
Solid written and verbal communication skills
Ability to communicate complex business and technical concepts plainly and simply
Willingness to work in an environment with flexible schedules that is driven by client commitments and high volumes
Knowledge of the mutual fund processing and the administrative back-office
Proactive in acquiring information to develop new skills to improve job performance. Applicants with disabilities may notify us of any accommodations needed to support your participation in the recruitment process.

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