Supervisor

2 weeks ago

Innisfil, Canada Tim Hortons Full time

Job applicants responding to this posting may be applying to a Tim Hortons restaurant independently owned and operated by a franchisee and, if so, any hiring decisions will be made by the franchisee.

By submitting this application, I acknowledge that most Tim Hortons restaurants are independently owned and operated by franchisees. In that regard, I understand that I may be applying to a Tim Hortons restaurant owned by a franchisee and, if so, any hiring decisions will be made by the franchisee. Accommodations available upon request.

This position involves the supervision of crew activities on shift to ensure that Tim Hortons' standards around people, product, cleanliness and exceptional customer service are fulfilled.

As a FULL TIME position, candidates will be expected to maintain an average of 30 hours or more per week and to be available any day of the week (INCLUDING WEEKENDS AND HOLIDAYS).

The Supervisor is an hourly paid (non-exempt) position and entails supervision and direction of crew activities during the scheduled shift. The Supervisor position is operational in nature rather than administrative, and is directed at maximizing guest satisfaction. The Supervisor is responsible for the following accountability only during the period scheduled as his/her shift.

Customer Service

  • Leads by example to demonstrate that the customer is top priority and reinforces positive behaviors with employees
  • Responds to customers in a friendly manner with an appropriate sense of urgency
  • Responds to special customer requests in a friendly manner
  • Responds to customer service complaints in a timely manner, resolving problems and turning negative situations into positive situations
  • Upon request, conducts regular store walk-thrus
  • Ensure showcases, cake displays, and paper products are properly stocked
  • Ensure interior and exterior of the store is maintained and cleaned throughout the shift

People

  • Leads by example and demonstrates the importance of treating every employee and customer with respect
  • Reacts immediately to issues requiring attention during the shift
  • Provides ongoing, specific direction to employees
  • Encourages excitement and a fun work environment while motivating employees to meet goals
  • Reports to Store Owner and/or Manager on employee performance (positive or negative)
  • Assists in ensuring optimal employee coverage at all times and fills in as required for various areas during busy periods to maintain optimal customer service levels
  • Attempt to solve crew performance issues in positive fashion with emphasis on correcting the problem behavior while maintaining staff's self-esteem

Operations

  • Displays knowledge of and works in compliance with Tim Hortons operating, food safety, security, health and safety, and employment standards and applicable legislation
  • Ensures that all product and packaging is properly merchandised and stocked
  • Responsible for shift cash procedures
  • Maintains operational efficiency through use of positioning charts and pre-rush checklists
  • Supervises employees to ensure primary and secondary duties are completed
  • Ensures all store policies are followed during the shift (e.g. cash policies, meal and break policies, food safety policies, accident/injury/illness policies)
  • Monitors for, responds to and reports to store management about unsafe acts and conditions
  • Completes all required shift documentation (e.g. records waste)
  • Display knowledge of and ensure compliance with the Always Fresh Evaluation Report and Always Fresh Back of House Report
  • Other duties as required

Additional Information

  • Frequent to continuous need for manual dexterity of both hands (handling, gripping, fine finger control, etc.)
  • Frequent exposure to cold /below freezing and high heat temperatures (walk-in refrigerator and freezers, ovens)

As a FULL TIME position, candidates will be expected to maintain an average of 30 hours or more per week and to be available any day of the week (INCLUDING WEEKENDS AND HOLIDAYS).

Previous experience in a supervisory role necessary * 6 months previous restaurant experience required * Thorough knowledge of Tim Hortons products and procedures * Current certification in approved food safety training or ServeSafe) is an asset * Strong communication and interpersonal skills * Ability to consistently adhere to policies/procedures * Able to operate effectively in a fast paced environment * Must be at least 18 years of age * Must be able to stand for entire shift * Must be able to lift up to 30 pounds * Must have a valid drivers license and reliable transportation

  • Supervisor

    4 weeks ago

    Innisfil, Canada Tim Hortons Full time

    We are looking for excellent Supervisors at our high-traffic location in Innisfil & surrounding areas. We are specifically looking for a Supervisor with open availability, as early as 4am and as late as 11pm, who can work a mix of afternoons and mornings, and who is available on weekends. We offer competitive wages with regular performance reviews, flexible...

  • Bar Supervisor

    2 weeks ago

    Innisfil, Canada Three Feathers Terrace Full time

    **Full Job Description** Spend your days surrounded by beauty working at Three Feathers Terrace! Contributing to this one-of-a-kind exceptional experience for our guest and couples. **Role Summary** Three Feather Terrace is looking for a Bar Supervisor/Bartender. The Bar Supervisor is a representative of Three Feathers Terrace. This is a great opportunity...

  • Supervisor of Revenue Services

    3 weeks ago

    Innisfil, Canada Innisfil Full time

    In all we do, we have the freedom to be our best self, belong, excel. **Why Innisfil?** We are a “family-first” organization that provides employees with flexible options to focus on what’s most important in life! Options include flexible work arrangements, compressed work weeks, and Hybrid Work Arrangements - just to name a few. **Why You?** We...

  • Cage & Coin Supervisor

    3 weeks ago

    Innisfil, Canada Gateway Casinos Full time

    **Job Type: Full-Time** **The Gateway to Your Future** In a fun-filled and exciting work environment, the Cage Supervisor ensures our guests receive fast and flawless service. The position requires a self-motivated leader who is responsible for mentoring staff and providing a pleasant and efficient work atmosphere by fostering teamwork and open...

  • Maintenance Supervisor And Millwright-Innisfil,ON

    19 hours ago

    Innisfil, Canada Fuze HR Full time

    Fuze HR Solutions is Immediately hiring for a Maintenance Supervisor and Millwright for a leading Manufacturing company in Innisfil, ON. What our client offers: Hourly salary $45.00 - $48.00 per hour Overtime Annual bonus 2-3 weeks vacation 3 sick days Benefits Travel allowance Opportunity to learn and grow within the company Work with a dynamic group of...

  • Maintenance Supervisor And Millwright-Innisfil,ON

    7 hours ago

    Innisfil, Canada Fuze HR Full time

    Fuze HR Solutions is Immediately hiring for a Maintenance Supervisor and Millwright for a leading Manufacturing company in Innisfil, ON. What our client offers: Hourly salary $45.00 - $48.00 per hour Overtime Annual bonus 2-3 weeks vacation 3 sick days Benefits Travel allowance Opportunity to learn and grow within the company Work with a dynamic group of...

  • Supervisor of Revenue Services

    2 weeks ago

    Innisfil, Canada Innisfil Full time

    In all we do, we have the freedom to be our best self, belong, excel.Why Innisfil?We are a "family-first" organization that provides employees with flexible options to focus on what's most important in life Options include flexible work arrangements, compressed work weeks, and Hybrid Work Arrangements - just to name a few.Why You?We are looking for a...

  • Dealer/floor Supervisor

    4 weeks ago

    Innisfil, Canada Gateway Casinos Full time

    **Job Type**: Part-Time The Gateway to Your Future You have mastered the art and technique of table games, and now you're ready to challenge yourself and take charge with this leadership opportunity in motivating your team to keep the excitement alive and anticipation rolling. As a Dealer Supervisor, you will supervise the smooth functioning of the game...

  • Cage & Coin Supervisor

    7 days ago

    Innisfil, Canada Gateway Casinos & Entertainment Limited Full time

    In a fun-filled and exciting work environment, the Cage & Coin Supervisor ensures our guests receive fast and flawless service. The position requires a self-motivated leader who is responsible for mentoring staff and providing a pleasant and efficient work atmosphere by fostering teamwork and open communication. We are looking for an experienced and skilled...

  • Cage & Coin Supervisor

    1 week ago

    Innisfil, Canada Gateway Casinos & Entertainment Limited Full time

    In a fun-filled and exciting work environment, the Cage & Coin Supervisor ensures our guests receive fast and flawless service. The position requires a self-motivated leader who is responsible for mentoring staff and providing a pleasant and efficient work atmosphere by fostering teamwork and open communication. We are looking for an experienced and skilled...

  • Cage & Coin Supervisor

    1 month ago

    Innisfil, Canada Gateway Casinos & Entertainment Limited Full time

    Description Position at Gateway Casinos Job Type: Part-Time The Gateway to Your Future In a fun-filled and exciting work environment, the Cage & Coin Supervisor ensures our guests receive fast and flawless service. The position requires a self-motivated leader who is responsible for mentoring staff and providing a pleasant and efficient work...

  • Cage & Coin Supervisor

    4 weeks ago

    Innisfil, Canada EightSix Network Full time

    Job Description Job Type: Part-Time The Gateway to Your Future In a fun-filled and exciting work environment, the Cage & Coin Supervisor ensures our guests receive fast and flawless service. The position requires a self-motivated leader who is responsible for mentoring staff and providing a pleasant and efficient work atmosphere by fostering...

  • retail store supervisor

    3 weeks ago

    Innisfil, Canada SRI SAI ENTERPRISES INC. Full time

    Join Our Team as a Retail Supervisor!Education: Secondary (high) school graduation certificateExperience: Previous experience is an advantageWork Setting:Retail businessKey Responsibilities:Assign tasks to sales staffRecruit, train, and schedule staffHandle merchandise returnsCreate work schedulesConduct sales and prepare sales reportsResolve customer issues...

  • Cage & Coin Cashier/supervisor

    3 weeks ago

    Innisfil, Canada Gateway Casinos Full time

    **Job Type: Part-Time** **The Gateway to Your Future** In a fun-filled and exciting work environment, the Dual Cage & Coin Supervisor ensures our guests receive fast and flawless service. The position requires a self-motivated leader who is responsible for mentoring staff and providing a pleasant and efficient work atmosphere by fostering teamwork and open...

  • Shipping and Receiving Supervisor

    4 weeks ago

    Innisfil, Canada TalentTank Recruiting Inc. Full time

    Our client in the manufacturing industry is seeking a Shipping & Receiving Supervisor to join their team on a full-time and permanent basis. The ideal candidate must be available to work on-site in Innisfil, ON from Monday to Friday - 8 am to 5 pm. Primary responsibilities will include supervising and working alongside the team to ensure all scheduled...

  • Floor Supervisor

    4 weeks ago

    Innisfil, Canada PVH Full time

    Design Your Future at PVH Floor Supervisor - Part-Time - TOMMY HILFIGER FLOOR SUPERVISOR REPORTS TO: Store Manager SUMMARY: The Floor Supervisor’s primary function is to assist and support the Store and Assistant Manager in all aspects of the store, including all personnel, product, merchandising, and visual functions, business processes and...

  • Security Officer/ Security Supervisor

    1 month ago

    Innisfil, Canada Gateway Casinos Innisfil Full time

    As the Security Officer, you oversee security throughout the casino, ensuring guests and employees are secure and protected at all times. As a Supervisor, you Lead our respected team to ensure the safety and security of all while providing first rate customer service. In this key role, you will help create a comfortable environment where others feel the...

  • Security Officer/ Security Supervisor

    1 month ago

    Innisfil, Canada Gateway Casinos Innisfil Full time

    As the Security Officer, you oversee security throughout the casino, ensuring guests and employees are secure and protected at all times. As a Supervisor, you Lead our respected team to ensure the safety and security of all while providing first rate customer service. In this key role, you will help create a comfortable environment where others feel the...

  • Early Childhood Educator On-site Supervisor

    2 weeks ago

    Innisfil, Canada YMCA of SimcoeMuskoka Full time

    Be more than a teacher; Be more than an instructor; Be more than a friend; Be the Spark that allows a child to shine. Join our professional and passionate team of early childhood educators! **Position & location**: full-time, Early Childhood Educator On-site Supervisor - Innisfil Central YMCA Before & After School program, Lefroy **The opportunity**: To...

  • Landscape Supervisor

    2 weeks ago

    Innisfil, Canada Friday Harbour Resort Full time

    Spend your days surrounded by the beauty of Lake Simcoe. With opportunities across the Resort at the Nest Golf Club, the Marina, with our Culinary, Food and Beverage, Landscape, Housekeeping and Recreation Teams, as well as at FH Fine Food and Starbucks at Friday Harbour. Working at Friday Harbour is unlike anywhere else. Be a part of the action,...