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Manager Quality Assurance

4 months ago


Toronto, Ontario, Canada Scotiabank Full time
Requisition ID: 178034

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Is this role right for you?

  • Assess multiple, overlapping projects with stringent time frames and appraise outstanding issues impacting the promotion of initiatives to the Production environment, providing direction to minimize associated risks. Approve test evaluations and authorize recommendations for promotion of code to the Production environment to ensure the highest quality of service in the delivery of branch initiatives.
  • Direct and guide project teams (both internal and offshore) consisting of analysts with varying degrees of knowledge, provide ongoing direction, human resources administration, coaching and support to motivate individual and team performance in a stable, professional environment, while ensuring department objectives are met. Evaluate the performance of immediate subordinates.
  • Manage the coordination of testing activities with other departments and interpret detailed information provided by technical support staff. Participate in forwardplanning sessions and identify/resolve conflicts between initiatives. Work with individual project teams during the project definition stage to ensure business and technical requirements are fully capable of meeting the stipulations for testable requirements.
  • Direct and guide project test teams to ensure the timely delivery of quality products/ functions consistent with the business needs and priorities of Domestic Banking Operations, Wealth management, Alternate Delivery Channels, Electronic Banking and other Retail, Corporate and Commercial departments (users).
  • Participate in work sessions to develop external design documents to gain a full understanding of a project and to ensure requirements are adequately documented to allow for their efficient translation to test materials.
  • Review code implementation strategies to avoid risks during Production delivery; review code changes during testing for implications on overall test plans; approve code promotes.
  • Appraise outstanding issues impacting the promotion of code to the Production environment and provide direction to minimize associated risks.
  • Approve test evaluations and authorize recommendations for promotion of code to the Production environment to ensure the highest quality of service in the delivery of Branch initiatives.
  • Review planned activities for future initiatives, participate in forwardplanning sessions and identify/ resolve conflicts between initiatives.
  • Troubleshoot when problems arise and contribute to their resolution in a handson manner when necessary.
  • Maintain a thorough and current comprehension of Banking systems, IST and/or UAT code configuration and connections, environmental resources, code delivery processes and rapidly advancing Business System and technological changes.
  • Analyze industry best practices to recommend improvements to methodology, test environments and workflow to promote an efficient and costeffective UAT process.

Do you have the skills that will enable you to succeed in this role?

  • Day to day decisions regarding approaches to testing are handled independently by the incumbent.
  • Incumbent has authority to approve and promote code and code related changes to multiple UAT environments.
  • High degree of discretion and independent judgement to determine work priorities, allocation of resources and approval of code delivery to UAT and Production.
  • Excellent communication and leadership skills to address issues with QA Testing and other department staff who have varying degrees of experience and technological knowledge
  • Expert understanding of code library management and ENDEVOR commands
  • Solid understanding of technical implications of code changes
  • Expert understanding of UAT standards and methodology
  • Solid understanding of change process and related systems/ technology to deliver code to UAT servers, controllers and PC's and the ability to assess the risk and impact of the changes
  • Complete understanding of multiple UAT environments and their relationship to code delivery and business functions

What's in it for you?
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Diversity, Equity, Inclusion & Allyship -
We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employee to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans.
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Accessibility and Workplace Accommodations:

  • We value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove and preve