Medical Receptionist and Call Centre Operator

2 weeks ago

Hamilton, Ontario, Canada Wentworth-Halton X-Ray & Ultrasound Full time
This role requires attendance at a central Hamilton office.

Duties and responsibilities

  • Assist in implementing new processes
  • Answer, identify, assess and respond to inbound call inquiries and make outbound calls
  • Manage all appointment bookings/openings for all modalities including cancellations, rescheduling,
  • Perform individual and automated patient reminder calls/notifications
  • Respond to customer inquiries promptly and accurately with a high level of professionalism
  • Communicate effectively over the telephone with sensitivity and tact, respond to adverse situations (e.g. irate patients, high call volumes), and make sound judgment calls
  • Report printing and distribution, centralized mail receipt, distribution and outbound mailing courier
  • Route relevant information to other departments and clinics as appropriate
  • Handle job duties in their appropriate priority with accuracy and efficiency
  • Ensure information obtained or provided whether verbally or in writing is accurate and in keeping with policy and procedures
  • Maintain the strictest confidentiality involving any information made available directly or indirectly about clients including physicians, patients, employees and the company
  • Clinic reception assistance as required

Qualifications

  • Professional and articulate with excellent written and verbal communication skills
  • Excellent and courteous telephone manner
  • Ability to work collaboratively and professionally in a teambased environment
  • Sensitivity towards the handling of personal health information
  • Excellent time management skills with demonstrated ability to meet deadlines and handle multiple, changing priorities
  • Ability to prioritize workload and work without supervision
  • Must be proficient with MS Office and computer literate in order to quickly learn and master new software
  • Ability to work in a structured, fastpaced environment
  • High school diploma
  • Medical terminology preferred
  • Flexible to work in a shift environment which may include early evening hours and weekends
  • Desire to meet and exceed multi predefined performance goals

Job Types:
Full-time, Part-time, Permanent, Casual

Part-time hours: 22.5 per week

Salary:
From $17.41 per hour

Benefits:

  • Casual dress
  • Dental care
  • Disability insurance
  • Employee assistance program
  • Extended health care
  • Life insurance
  • Onsite parking
  • Paid time off
  • RRSP match
  • Vision care

Schedule:

  • 8 hour shift
  • Monday to Friday

Supplemental pay types:

  • Overtime pay

COVID-19 considerations:
Use of PPE will be required. PPE will be provided.

Application question(s):

  • This work requires attendance in the office each shift. The office is at 1 Young Street in downtown Hamilton. Will you be able to get to work for each assigned shift?
  • The starting wage rate is $17.41 per hour. Is this wage rate acceptable to you?

Work Location:
One location

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