Switchboard Representative

1 week ago

Orillia, Ontario, Canada Orillia Soldiers' Memorial Hospital Full time
Company Biography

Orillia Soldiers' Memorial Hospital (OSMH) is located in the City of Orillia - a beautiful community nestled along the shores of Lake Simcoe and Lake Couchiching.

Orillia offers an environment where a health work/life balance is easy to achieve as exceptional urban amenities, natural resources, points of interest, and recreational opportunities abound.

People have always been OSMH's greatest strength. Our committed team has helped our community for over a century.

We offer an environment where each individual works interdependently towards common goals:
we value Trust, Courage and Teamwork. We are an organization where individuals' contributions are valued and there are many opportunities for personal growth and development.
Position Summary

***: The Communications Representative is responsible for providing 24 hour communication services for all stakeholders throughout the hospital, monitoring and responding to critical alarms, registering patients as well as additional responsibilities e.g. Management of the Safe, Patient Entertainment devices.

PRIMARY RESPONSIBILITIES:

  • Maintaining communications for all system stakeholders through the use of the switchboard console, multiple paging systems, cellular phones, and announcing codes via overhead paging.
  • Monitoring and responding to alarms displayed at communications centre.
  • Demonstrating sound judgement and good problem solving skills when prioritizing and handling calls and alarms.
  • Utilizing excellent customer service skills when answering and directing telephone calls.
  • Providing registration services when required.
  • Covering breaks for Bed Allocation Representatives as needed.
  • Provides customer service in managing the Patient Entertainment device program.
  • Adheres to data quality processes as directed, inclusive of validating health cards
  • Performs other duties as may be assigned by the direct manager and/or Team Lead

Qualifications:

Education:

  • Ontario Secondary School Graduation Diploma or equivalent is required
  • Successful completion of a Medical Terminology course required
  • Successful completion of the Hospitals Electronic Medical Record (EMR) training required upon hire
  • Completion of Medical Office Administration program is an asset
  • Completion of a recognized postsecondary diploma/degree is an asset

Experience:

  • Two (2) years OSMH switchboard experience or demonstrated competency required
  • Previous registration experience would be an asset.
  • Previous related working experience in a health care environment would be an asset.

Competencies:

  • Demonstrated computer literacy and working knowledge of Microsoft Office Programs (Word, Excel, Outlook) is required
  • Demonstrated excellent communication skills in English (both verbal and written) and interpersonal skills to positively interact with a range of individuals in a variety of situations, which require tact, discretion and confidentiality
  • Demonstrated ability to be highly motivated and flexible with the ability to adapt quickly to new situations/challenges
  • Demonstrated ability to organize and prioritize workload and multitask under pressure
  • Demonstrated attention to detail and a strong commitment to quality and patient information verification
  • Demonstrated ability to work both independently and as a productive team member
  • Demonstrated the ability to provide excellent customer service to all patients and system stakeholders
  • Demonstrated ability to attend work on a regular basis

Other:

  • Demonstrates commitment to continued professional and personal growth and development through Continuing Education Programs and Self Directed Learning Opportunities.
Our Employees Enjoy
- a professional practice environment
- a collaborative atmosphere with emphasis on teamwork
- wellness initiatives
- continuing education grants
- employee recognition and assistance programs
- a competitive salary and benefits package
- equal opportunities for growth and development

Employment Equity
Accomodation in the Workplace
Orillia Soldiers' Memorial Hospital is a respectful, caring, and inclusive workplace. We are committed to championing accessibility, diversity, equal opportunity and maintaining a barrier-free selection process for job applicants.

Requests for accommodation can be made at any stage of the recruitment process providing the applicant has met the requirements for the open position.

Applicants need to make their requirements known to the Human Resources department when contacted. All requests are handled confidentially.
Health & Safety Responsibilities

OSMH is committed to providing a safe, healthy and supportive working environment by treating team members and patients with compassion accountability respect and engagement.

All team members must adhere to OSMH's Occupational Health and Safety policies, procedures and protocols, as well as the duties of workers as stipulated in the Occupational Health and Safety A

  • Communications Representative

    1 week ago

    Orillia, Ontario, Canada Orillia Soldiers' Memorial Hospital Full time

    Job Number:J Job Title:Communications Representative - Centralized Patient Scheduling & Registration (CPSR)Department:CPSRJob Type:Temporary Part TimeApproximate End Date:November 29, 2024Job Category:Administration / ClericalUnion:OPSEU Office & ClericalOpen Positions:1Date Posted:June 3, 2024Closing Date:June 10, 2024Salary:$ $29.26/HourHours of Work: All...

  • Communications Representative

    1 week ago

    Orillia, Ontario, Canada Orillia Soldiers' Memorial Hospital Full time

    Company BiographyOrillia Soldiers' Memorial Hospital (OSMH) is located in the City of Orillia - a beautiful community nestled along the shores of Lake Simcoe and Lake Couchiching. Orillia offers an environment where a health work/life balance is easy to achieve as exceptional urban amenities, natural resources, points of interest, and recreational...

  • Emergency Department Registration Representative

    1 week ago

    Orillia, Ontario, Canada Orillia Soldiers' Memorial Hospital Full time

    Job Number:J Job Title:Emergency Department Registration RepresentativeDepartment:CPSRJob Type:Permanent Full TimeJob Category:Administration / ClericalUnion:OPSEU Office & ClericalOpen Positions:1Date Posted:January 13, 2023Closing Date:January 24, 2023Salary:$ $25.90/HourHours of Work: All Shifts (Days, Nights, Weekends)Orillia Soldiers' Memorial Hospital...

  • Registration Representative

    1 week ago

    Orillia, Ontario, Canada Orillia Soldiers' Memorial Hospital Full time

    Job Number:J Job Title:Registration Representative - Centralized Patient Scheduling & RegistrationDepartment:CPSRJob Type:Temporary Part TimeApproximate End Date:September 18, 2023Job Category:Administration / ClericalUnion:OPSEU Office & ClericalOpen Positions:3Date Posted:January 17, 2023Closing Date:January 26, 2023Salary:$ $25.90/HourHours of Work: All...

  • Registration Representative

    1 week ago

    Orillia, Ontario, Canada Orillia Soldiers' Memorial Hospital Full time

    Company BiographyOrillia Soldiers' Memorial Hospital (OSMH) is located in the City of Orillia - a beautiful community nestled along the shores of Lake Simcoe and Lake Couchiching. Orillia offers an environment where a health work/life balance is easy to achieve as exceptional urban amenities, natural resources, points of interest, and recreational...

  • Registration Representative

    1 week ago

    Orillia, Ontario, Canada Orillia Soldiers' Memorial Hospital Full time

    Company BiographyOrillia Soldiers' Memorial Hospital (OSMH) is located in the City of Orillia - a beautiful community nestled along the shores of Lake Simcoe and Lake Couchiching. Orillia offers an environment where a health work/life balance is easy to achieve as exceptional urban amenities, natural resources, points of interest, and recreational...

  • Switchboard Representative

    3 weeks ago

    Orillia, Canada Orillia Soldiers' Memorial Hospital Full time

    **Job Number**: J0124-0987 **Job Title**: Switchboard Representative - Centralized Patient Scheduling & Registration (CPSR) **Department**: CPSR **Job Type**: Permanent Part Time **Job Category**: Administration / Clerical **Union**: OPSEU Office & Clerical **Open Positions**: 1 **Date Posted**: January 23, 2024 **Closing Date**: February 1,...

  • Communications Representative

    4 weeks ago

    Orillia, Canada Orillia Soldiers' Memorial Hospital Full time

    **Job Number**: J0624-0006 **Job Title**: Communications Representative - Centralized Patient Scheduling & Registration (CPSR) **Department**: CPSR **Job Type**: Temporary Part Time **Approximate End Date**: November 29, 2024 **Job Category**: Administration / Clerical **Union**: OPSEU Office & Clerical **Open Positions**: 1 **Date Posted**: June 3,...

  • Communications Representative

    4 weeks ago

    Orillia, Canada Orillia Soldiers' Memorial Hospital Full time

    **Job Number**: J0224-0591 **Job Title**: Communications Representative - Centralized Patient Scheduling & Registration (CPSR) **Department**: CPSR **Job Type**: Temporary Part Time **Approximate End Date**: September 30, 2024 **Job Category**: Administration / Clerical **Union**: OPSEU Office & Clerical **Open Positions**: 1 **Date...

  • Communications Representative

    4 weeks ago

    Orillia, Canada Orillia Soldiers' Memorial Hospital Full time

    **Job Number**: J0823-0048 **Job Title**: Communications Representative - Centralized Patient Scheduling & Registration (CPSR) **Department**: CPSR **Job Type**: Temporary Part Time **Approximate End Date**: March 31, 2024 **Job Category**: Administration / Clerical **Union**: OPSEU Office & Clerical **Open Positions**: 1 **Date Posted**: August 2,...

  • Emergency Department Registration Representative

    4 weeks ago

    Orillia, Canada Orillia Soldiers' Memorial Hospital Full time

    **Job Number**: J0523-0139 **Job Title**: Emergency Department Registration Representative **Department**: CPSR **Job Type**: Temporary Full Time **Approximate End Date**: May 26, 2024 **Job Category**: Administration / Clerical **Union**: OPSEU Office & Clerical **Open Positions**: 1 **Salary**: $23.81 - $25.90/Hour **Hours of Work**: - All Shifts...

  • Emergency Department Registration Representative

    4 weeks ago

    Orillia, Canada Orillia Soldiers' Memorial Hospital Full time

    **Job Number**: J0123-0753 **Job Title**: Emergency Department Registration Representative **Department**: CPSR **Job Type**: Temporary Part Time **Approximate End Date**: September 18, 2023 **Job Category**: Administration / Clerical **Union**: OPSEU Office & Clerical **Open Positions**: 2 **Date Posted**: January 17, 2023 **Closing Date**: January...

  • Emergency Department Registration Representative

    4 weeks ago

    Orillia, Canada Orillia Soldiers' Memorial Hospital Full time

    **Job Number**: J0324-0333 **Job Title**: Emergency Department Registration Representative **Department**: CPSR **Job Type**: Temporary Part Time **Approximate End Date**: January 19, 2025 **Job Category**: Administration / Clerical **Union**: OPSEU Office & Clerical **Open Positions**: 1 **Date Posted**: March 11, 2024 **Closing Date**: March 20,...

  • Communications Representative

    4 weeks ago

    Orillia, Canada Orillia Soldiers' Memorial Hospital Full time

    **Company Biography** Orillia Soldiers’ Memorial Hospital (OSMH) is located in the City of Orillia - a beautiful community nestled along the shores of Lake Simcoe and Lake Couchiching. Orillia offers an environment where a health work/life balance is easy to achieve as exceptional urban amenities, natural resources, points of interest, and recreational...

  • Emergency Department Registration Representative

    4 weeks ago

    Orillia, Canada Orillia Soldiers' Memorial Hospital Full time

    **Job Number**: J0823-0012 **Job Title**: Emergency Department Registration Representative **Department**: CPSR **Job Type**: Permanent Part Time **Job Category**: Administration / Clerical **Union**: OPSEU Office & Clerical **Open Positions**: 1 **Date Posted**: August 2, 2023 **Closing Date**: August 11, 2023 **Salary**: $23.11 -...

  • Emergency Department Registration Representative

    3 weeks ago

    Orillia, Canada Orillia Soldiers' Memorial Hospital Full time

    **Job Number**: J0424-0599 **Job Title**: Emergency Department Registration Representative **Department**: CPSR **Job Type**: Casual **Job Category**: Administration / Clerical **Union**: OPSEU Office & Clerical **Open Positions**: 1 **Date Posted**: April 15, 2024 **Closing Date**: April 24, 2024 **Salary**: $23.81 - $25.90/Hour **Hours of...

  • Communications Representative

    4 weeks ago

    Orillia, Canada Orillia Soldiers' Memorial Hospital Full time

    Company Biography Orillia Soldiers’ Memorial Hospital (OSMH) is located in the City of Orillia - a beautiful community nestled along the shores of Lake Simcoe and Lake Couchiching. Orillia offers an environment where a health work/life balance is easy to achieve as exceptional urban amenities, natural resources, points of interest, and recreational...

  • Emergency Department Registration Representative

    3 weeks ago

    Orillia, Canada Orillia Soldiers' Memorial Hospital Full time

    **Job Number**: J0524-0621 **Job Title**: Emergency Department Registration Representative **Department**: CPSR **Job Type**: Permanent Part Time **Job Category**: Administration / Clerical **Union**: OPSEU Office & Clerical **Open Positions**: 1 **Date Posted**: May 15, 2024 **Closing Date**: May 27, 2024 **Salary**: $23.81 - $25.90/Hour **Hours...

  • Emergency Department Registration Representative

    1 week ago

    Orillia, Canada Orillia Soldiers' Memorial Hospital Full time

    **Job Number**: J0624-0660 **Job Title**: Emergency Department Registration Representative **Department**: CPSR **Job Type**: Temporary Full Time **Approximate End Date**: March 31, 2025 **Job Category**: Administration / Clerical **Union**: OPSEU Office & Clerical **Open Positions**: 1 **Date Posted**: June 20, 2024 **Closing Date**: June 27,...

  • Emergency Department Registration Representative

    4 weeks ago

    Orillia, Canada Orillia Soldiers' Memorial Hospital Full time

    **Company Biography** Orillia Soldiers’ Memorial Hospital (OSMH) is located in the City of Orillia - a beautiful community nestled along the shores of Lake Simcoe and Lake Couchiching. Orillia offers an environment where a health work/life balance is easy to achieve as exceptional urban amenities, natural resources, points of interest, and recreational...

  • Emergency Department Registration Representative

    4 weeks ago

    Orillia, Canada Orillia Soldiers' Memorial Hospital Full time

    Company Biography Orillia Soldiers’ Memorial Hospital (OSMH) is located in the City of Orillia - a beautiful community nestled along the shores of Lake Simcoe and Lake Couchiching. Orillia offers an environment where a health work/life balance is easy to achieve as exceptional urban amenities, natural resources, points of interest, and recreational...

  • Emergency Department Registration Representative

    3 weeks ago

    Orillia, Canada Orillia Soldiers' Memorial Hospital Full time

    **Company Biography** Orillia Soldiers’ Memorial Hospital (OSMH) is located in the City of Orillia - a beautiful community nestled along the shores of Lake Simcoe and Lake Couchiching. Orillia offers an environment where a health work/life balance is easy to achieve as exceptional urban amenities, natural resources, points of interest, and recreational...

  • Registration Representative

    4 weeks ago

    Orillia, Canada Orillia Soldiers' Memorial Hospital Full time

    **Job Number**: J0123-0749 **Job Title**: Registration Representative - Centralized Patient Scheduling & Registration **Department**: CPSR **Job Type**: Temporary Part Time **Approximate End Date**: September 18, 2023 **Job Category**: Administration / Clerical **Union**: OPSEU Office & Clerical **Open Positions**: 3 **Date Posted**: January 17,...

  • Registration Representative

    3 weeks ago

    Orillia, Canada Orillia Soldiers' Memorial Hospital Full time

    **Job Number**: J1023-1274 **Job Title**: Registration Representative - Centralized Patient Scheduling & Registration **Department**: CPSR **Job Type**: Casual **Job Category**: Administration / Clerical **Union**: OPSEU Office & Clerical **Open Positions**: 2 **Date Posted**: October 30, 2023 **Closing Date**: November 8, 2023 **Salary**: $23.81 -...

  • Registration Representative

    4 weeks ago

    Orillia, Canada Orillia Soldiers' Memorial Hospital Full time

    **Job Number**: J0823-0004 **Job Title**: Registration Representative - Centralized Patient Scheduling & Registration **Department**: CPSR **Job Type**: Casual **Job Category**: Administration / Clerical **Union**: OPSEU Office & Clerical **Open Positions**: 3 **Date Posted**: August 2, 2023 **Closing Date**: August 11, 2023 **Salary**: $23.81 -...

  • Bed Allocation Representative

    4 weeks ago

    Orillia, Canada Orillia Soldiers' Memorial Hospital Full time

    **Job Number**: J0624-0007 **Job Title**: Bed Allocation Representative - Centralized Patient Scheduling & Registration **Department**: CPSR **Job Type**: Casual **Job Category**: Administration / Clerical **Union**: OPSEU Office & Clerical **Open Positions**: 3 **Date Posted**: June 3, 2024 **Closing Date**: June 10, 2024 **Salary**: $26.90 -...