Switchboard Representative

Company Biography
Orillia Soldiers’ Memorial Hospital (OSMH) is located in the City of Orillia - a beautiful community nestled along the shores of Lake Simcoe and Lake Couchiching. Orillia offers an environment where a health work/life balance is easy to achieve as exceptional urban amenities, natural resources, points of interest, and recreational opportunities abound.

People have always been OSMH’s greatest strength. Our committed team has helped our community for over a century. We offer an environment where each individual works interdependently towards common goals: we value Trust, Courage and Teamwork. We are an organization where individuals’ contributions are valued and there are many opportunities for personal growth and development.
Position Summary

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The Communications Representative is responsible for providing 24 hour communication services for all stakeholders throughout the hospital, monitoring and responding to critical alarms, registering patients as well as additional responsibilities e.g. Management of the Safe, Patient Entertainment devices.

**PRIMARY RESPONSIBILITIES**:

- Maintaining communications for all system stakeholders through the use of the switchboard console, multiple paging systems, cellular phones, and announcing codes via overhead paging.
- Monitoring and responding to alarms displayed at communications centre.
- Demonstrating sound judgement and good problem solving skills when prioritizing and handling calls and alarms.
- Utilizing excellent customer service skills when answering and directing telephone calls.
- Providing registration services when required.
- Covering breaks for Bed Allocation Representatives as needed.
- Provides customer service in managing the Patient Entertainment device program.
- Adheres to data quality processes as directed, inclusive of validating health cards
- Performs other duties as may be assigned by the direct manager and/or Team Lead

**Qualifications**:
**Education**:

- Ontario Secondary School Graduation Diploma or equivalent is required
- Successful completion of a Medical Terminology course required
- Successful completion of the Hospitals Electronic Medical Record (EMR) training required upon hire
- Completion of Medical Office Administration program is an asset
- Completion of a recognized post-secondary diploma/degree is an asset

**Experience**:

- Two (2) years OSMH switchboard experience or demonstrated competency required
- Previous registration experience would be an asset.
- Previous related working experience in a health care environment would be an asset.

**Competencies**:

- Demonstrated computer literacy and working knowledge of Microsoft Office Programs (Word, Excel, Outlook) is required
- Demonstrated excellent communication skills in English (both verbal and written) and interpersonal skills to positively interact with a range of individuals in a variety of situations, which require tact, discretion and confidentiality
- Demonstrated ability to be highly motivated and flexible with the ability to adapt quickly to new situations/challenges
- Demonstrated ability to organize and prioritize workload and multitask under pressure
- Demonstrated attention to detail and a strong commitment to quality and patient information verification
- Demonstrated ability to work both independently and as a productive team member
- Demonstrated the ability to provide excellent customer service to all patients and system stakeholders
- Demonstrated ability to attend work on a regular basis

**Other**:

- Demonstrates commitment to continued professional and personal growth and development through Continuing Education Programs and Self Directed Learning Opportunities.

Our Employees Enjoy
- a professional practice environment
- a collaborative atmosphere with emphasis on teamwork
- wellness initiatives
- continuing education grants
- employee recognition and assistance programs
- a competitive salary and benefits package
- equal opportunities for growth and development

Employment Equity
Accomodation in the Workplace
Orillia Soldiers’ Memorial Hospital is a respectful, caring, and inclusive workplace. We are committed to championing accessibility, diversity, equal opportunity and maintaining a barrier-free selection process for job applicants. Requests for accommodation can be made at any stage of the recruitment process providing the applicant has met the requirements for the open position. Applicants need to make their requirements known to the Human Resources department when contacted. All requests are handled confidentially.
Health & Safety Responsibilities
OSMH is committed to providing a safe, healthy and supportive working environment by treating team members and patients with compassion accountability respect and engagement.

All team members must adhere to OSMH’s Occupational Health and Safety policies, procedures and protocols, as well as the duties of workers as stipulated in the Occupational Health and Safety A