Icebreaker: Key Holder

1 week ago

Ottawa, Ontario, Canada icebreaker Full time
Join the icebreaker Family

Founded in 1995 in New Zealand, icebreaker is a pioneer of ethical and sustainable natural performance apparel.

Now a part of the VF Corporation, icebreaker continues to challenge the status quo while championing natural, transparent, and responsible ways to do business.

icebreaker looks to nature for the answers and for innovative ways to do more with less.

Working with what nature provides and adapting as nature does, icebreaker enables consumers to join a movement towards choosing natural and preserving our planet for generations to come.

We are on a mission to be Plastic Free by 2023 and transition all our apparel to merino or plant-based fibers - and we are 91% of the way there To learn more about icebreaker click here.


We're a community of passionate, authentic, and adventurous achievers Today, we're a global brand with a diverse team across the Globe.

We strive to celebrate those differences and create an inclusive culture where all are welcome.

Key Holder

  • The Key Holder supports the Store Manager with the execution of daily business, customer engagement, store operations, team coaching, and merchandising standards in the store.
  • As part of the leadership team and under supervision of Store Manager, you have a key role to supervise store staff and ensure the highest level of customer engagement and sales results are achieved.
  • You contribute to fostering a positive work environment that ensures both internal and external customer satisfaction while maximizing productivity and profitability. This position may assume responsibility for the store in the absence of another manager, determined by the needs of the business.
How You Will Make a Difference

  • What you will do: Assist in maximizing and achieving store sales goals and monitoring sales progress against key targets. You inspire a consumer centric mindset within the store, and model selling behaviors through genuine interactions with consumers. Under the direction of the Store Manager, assist in supervising and coaching a highperforming team and provide salesrelated feedback. You ensure all company and store policies and procedures are followed, and delegate tasks to associates as needed to maintain operational excellence.
  • How you will do it: You lead an environment of productivity by leading the customer engagement on the sales floor and providing coaching and feedback to associates around customer engagement. Assist in executing the management of labor and payroll expenses to maximize sales and productivity under the direction of the Store Manager. You report concerns directly to the Store Manager.
  • What success looks like: You and the team successfully meet and exceed sales results and business goals. You lead by example, promote an inclusive store environment, and contribute to great consumer experiences in all situations.
Free To Be, Inclusion & Diversity

As a purpose-led, performance driven company, we strive to foster a culture of belonging based on respect, connection, openness and authenticity.

We are committed to building and maintaining a workplace that celebrates the diversity of our associates, allowing them to bring their authentic selves to work every day.

Skills for Success

Years of Related Professional/Retail Experience: 1+ years preferred.

Educational Position Requirements:

A formal education and subsequent undergraduate/graduate degrees are nice to have, but we are most interested in you, your experience and achievements.


Physical Requirements:
Standing required for entire work shift. Bend, lift, open, and move product up to 50 pounds (as needed).

  • What we expect you already know: Ability to meet business goals by driving results through store teams, how to coach and motivate a team to excel at sales & profit results, proven communication skills, being solution oriented and ability to be flexible in a fastpaced environment.
  • What we will teach you: How to continually develop and lead a customer centric mindset and team, how to elevate your ability to coach to meet and exceed sales goals, and how to lead and work as a part of a successful leadership team
  • VF

Guiding Principles:
Live with Integrity, Act Courageously, Be Curious, Act with Empathy, and Preserve

What's in it For You

Our Parent Company, VF Corporation

We just have one question. Are you in?

Joignez la famille icebreaker

Fondé en 1995 en Nouvelle-Zélande, icebreaker est un pionnier dans le domaine des vêtements de performance naturels, éthiques et durables.

Désormais membre de VF Corporation, icebreaker continue de défier le statu quo tout en défendant des façons naturelles, transparentes et responsables de mener des affaires.

icebreaker se tourne vers la nature pour trouver des réponses et des moyens innovants de faire plus avec moins. En travaillant avec ce que la nature fournit et en s'adaptant comme le fait la nature, icebreaker permet aux consommateurs de rejoindre un mouvement vers

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