Applications Inquiries Coordinator

2 weeks ago

Calgary, Alberta, Canada City of Calgary Full time

If you are committed to public service, enjoy collaborating with others, share our values and have a desire to learn and grow, join The City of Calgary.

City employees deliver the services, run the programs and operate the facilities which make a difference in our community. We support work-life balance, promote physical and psychological safety, and offer competitive wages, pensions, and benefits. Together we make Calgary a great place to make a living, a great place to make a life.

  • The City is committed to fostering a respectful, inclusive and equitable workplace which is representative of the community we serve. We welcome those who have demonstrated a commitment to upholding the values of equity, diversity, inclusion, antiracism and reconciliation. Applications are encouraged from members of groups that are historically disadvantaged and underrepresented. Accommodations are available during the hiring process, upon request.
  • As the Application Inquiries Coordinator, you will be accountable for the administration, direction, and supervision of a large, diversified operation. You will lead people from a wide variety of backgrounds and education levels and include Planning Services Technicians, Application Processing Representatives, and Information Management Specialists (for property research). You will also be responsible for a team of direct reports, managing the daytoday operation and support the Manager with strategic initiatives that achieve the City of Calgary's corporate strategy.

Primary duties include:

  • Develop and implement shortterm and longterm business strategies to improve customer service.
  • Conduct hiring and onboarding of new staff.
  • Perform the duties of a supervisor by reviewing staff performance, coaching and mentoring.
  • Conduct monthly one on one meetings and career development dialogues with each direct report.
  • Perform research and analysis; compose written material for knowledge base outlining business needs.
  • Ensure staff have the support, training and tools they need to deliver excellent customer service.

Qualifications

  • A completed 2 year technical diploma in Architecture or Planning.
  • At least 8 years of related experience that includes at least 5 years of direct supervisory experience.
  • A degree in Planning, or a completed Diploma or Certificate in Business Management would be considered an asset.
  • Equivalent combinations of experience and education may be considered.
  • Success in this role position requires strong leadership skills.

Pre-employment Requirements

  • Successful applicants must provide proof of qualifications.
  • Union: Exempt

Business Unit:
Development, Business and Building Services

Position Type: 1 Permanent

Location: 800 Macleod Trail SE

  • Compensation: Level E $83, ,413 per annum

Days of Work:
This position works a 5 day
-work week earning 1 day off in a 3 week cycle.

Hours of work:
Standard 35 hour work week

  • Audience: Internal/External
  • Job ID #: 310017

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