Manager, Tds Operations

2 weeks ago

Toronto, Ontario, Canada TD Bank Full time
407420BR

Securities / Wholesale Banking

Toronto, ON

April 26, 2023

Company Overview

Department Overview


Global Operations and Business Services is a diverse and dynamic group of individuals, whose varied talents and experiences enable us to provide critical infrastructure services that support and/or control the trading, investment, and corporate banking functions of TD Securities.

We are committed to innovation with purpose, execution with excellence, and continually improving the employee value proposition. We foster a culture of diversity, inclusion, and community giving.

So, if you are zealous, collaborative, innovative, and enjoy visionary thinking, joining our team would be an ideal opportunity for you.


  • Corporate Lending Operations (CLO) is a team of over 70 experienced professionals who provide loan servicing administration for TD Bank's largest and most complex Corporate clients globally. We also support the enterprise by administering foreign currency loans for personal credit, private banking as well as commercial and retail clients. The CLO team partners with the Credit Management teams and Origination teams to mitigate risk and deliver world class service to our global client base.

Job Description:


As the Manager, the incumbent is responsible for the day-to-day administration of a group of assigned borrowing accounts where TD is a participant or assigned the role as Administrative Agent.

The incumbent must have knowledge of consortium lending / other multi-lender transactions.

This will include overseeing such things as Loan transactions, documentation review, upkeep and maintenance of client profiles / records, daily transactional reconciliation, customer service and day-to-day account operations.

Position is responsible for the interpretation of Loan Agreements and other legal documents in support of the loan facilities.

Incumbent must oversee the monitoring of accounts for compliance within the credit terms established ensuring suitable notification to Senior Management as required.

The incumbent is accountable to identify, recommend and implement operational efficiencies to improve the effectiveness of the department.
Manages corporate lending portfolio and supports customer service activities by ensuring timely and accurate quality processing.

  • Manage a team of individuals who are responsible to service loans for the bank's largest clients and provide work direction in completing processes, transactions and multistep lending activities.
  • Ensure the quality of team's work and understand its impact on the activities of others within and outside of own function / unit
  • Act as the primary point of contact for escalation and problem resolutions for internal groups, partners and/or customers
  • Maintain effective relationships with business partners, lawyers and other support groups
  • Identify and recommend automation opportunities; implement agreed upon process changes
  • As appropriate, oversee the delivery of projects and communicate project status on an ongoing basis, escalating where necessary to achieve project objectives
  • Accountable for the development of operational improvements in order to streamline procedures and enhance customer service, ensure changes are implemented and adhered to by the team
  • Proven ability to lead and execute on complex and/ad hoc requests

Requirements:

  • Solid understanding of the credit process is an asset
  • Proficient Microsoft Suite of products and Mainframe
  • Strong organizational and time management skills
  • Strong verbal / written communication skills
  • Must be selfmotivated, strong team player; possess sharp analytical and problemsolving skills
  • Ability to work with high profile clients as well as Senior Management.
  • Commitment to operational and service excellence
  • Strong business acumen and passion for customer service
Hours

37.5

Inclusiveness


At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported.

We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve.

If you require an accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.

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