Network Operations Centre

1 week ago

Toronto, Ontario, Canada Systematix Full time

We are Systematix and we are currently looking for a
Level 2 NOC Technician to fill an entry-level fulltime permanent role with one of our key non-profit clientele in Toronto.


About the Project:


Our client is a not-for-profit organization dedicated to empowering Ontario researchers, educators and innovators - fostering a community of more than two million users at more than a hundred universities, colleges, hospitals and research institutions, as well as the majority of Ontario's school boards.

The organization enables ground-breaking discoveries and cutting-edge education by connecting institutions and regions through their network, facilitating collaboration and providing the community with the digital tools and expert support they need to make the world a better place.


This position reports directly to the Director, Network Infrastructure and Operations, and will work closely with Network Engineering and Security Operations technical team members.


This is an ideal role for a recent graduate with some relevant experience who is an outgoing self-starter with exceptional customer service skills who can work with a small, tight-knit team with mínimal supervision.

About the Responsibilities:

  • Incident management; including engagement of Tier 2 Resolver teams and internal/external communications
  • Alarm monitoring, triage and escalation (various NMS tools)
  • Change management tracking, including notifications and maintenance of a Global Change Calendar
  • Ticket management, adherence and reporting
  • ITSM process ownership, including recommending and leading improvement initiatives
  • Routing and switching and potential opportunity for some field installation and repair work
  • Network technical troubleshooting (mainly IP but some optical transport would be great)

About the Key Performance Metrics:

  • Customer satisfaction related to overall support experience
  • Various ITSM metrics including network availability, incident MTTR, FCR, repeats, Change success rate
  • Ticket adherence and reporting
  • Quarterly dashboard creation
  • Knowledge articles created and/or processes improved

About the Knowledge and Skills:

  • Excellent verbal/written communication skills and a strong customer focus
  • Sound judgement and ability to make decisions and prioritize work, often with incomplete information
  • Attention to detail
  • Previous IT or network monitoring and support, including general networking knowledge (Cisco, Juniper, Nokia, Ciena management platforms and troubleshooting) and ticket management
  • Understanding of vendor and Facilities management (from an Operations perspective)
  • Strong teamwork and sense of ownership for the customer experience and service delivery excellence
  • Consulting skills (e.g. come up with ideas to make it better then implement them).
  • Familiarity with network fundamentals regarding Layer 3 and Layer 2 concepts and protocols, such as OSPF, ISIS, BGP, IPv4, IPv6, STP, MPLS and L2VPN would be a strong asset.
  • Familiarity with transport technologies such as DWDM and optical transceivers is a plus.

About the Requirements:

  • ITIL Foundations certification is an asset
  • Valid G drivers' licence
  • Postsecondary degree, preferably in a STEM field; or equivalent work experience
  • 2 years handson work experience in IT or network administration would be a strong asset.

Must have valid Ontario G Class driving license.

About the Role:


This is a full-time permanent position that offers flexibility and exceptional work-life-balance and benefits within a non-profit organization that values education and community.

Work is mostly onsite at client Toronto offices. Lots of growth opportunity for an independent professional who wants to break out of OPS and into management.

About Systematix
Systematix is one of Canada's largest privately-owned National Consulting and Resourcing firms.

With offices across North America we provide the highest caliber consulting solutions to a diverse client base that includes all levels of Government and private industry sectors.


  • Systematix is committed to creating a diverse, inclusive environment and is proud to be an equal opportunity employer._
At Systematix, we bring people and projects together

  • Network Operations Centre Technician, Dome

    1 week ago

    Toronto, Ontario, Canada Bell Media Full time

    Req Id: 415651At Bell, we do more than build world-class networks, develop innovative services and create original multiplatform media content - we advance how Canadians connect with each other and the world.If you're ready to bring game-changing ideas to life and join a community that values professional growth and employee wellness, we want you on the Bell...

  • Operations Centre Analyst

    1 week ago

    Toronto, Ontario, Canada Rogers Communications Full time

    At Rogers, the entrepreneurial spirit is part of our DNA. Our Rogers Business teams help foster and grow the Canadian economy by supporting businesses of all sizes. From small to large-scale enterprises, our teams help deliver innovative technology, network services, and a suite of solutions to help them succeed. We offer Canada's largest and most reliable...

  • Network Operations Coordinator

    1 week ago

    Toronto, Ontario, Canada Porter Airlines Inc. Full time

    The Network Operations Coordinator, reporting to the Supervisor, System Operations Control Centre, is responsible for working closely with the SOCC and Airports departments, as well as external agencies, to coordinate operational activities across Porter's entire network. The Station Operations Coordinators, working in conjunction with a Flight Dispatcher,...

  • Representative, Patient Management Centre

    1 week ago

    Toronto, Ontario, Canada University Health Network Full time

    Position: Representative, Patient Management CentreJob Posting #920491Union:NOWUSite: Toronto General HospitalDepartment: Patient Management CentreReports to: Nurse ManagerHours: 22.5 hours per weekWage Range or Salary: $21.07 per hour to $26.34 per hour (to commensurate with experience and consistent with UHN compensation policy)Status: 1 Year Full Time...

  • Traffic Operations Centre

    1 week ago

    Toronto, Ontario, Canada Arcadis Full time

    Job Description Arcadis is involved with City of Toronto at the RESCU Traffic Operations Centre, Don Mills Road, Toronto, ON for managing their day-to-day operations responsibilities. As a TOC Operator at the City of Toronto Traffic Operations Centre, you'll be responsible for operating a variety of Intelligent Transportation System (ITS) devices and...

  • Network Operations Associate

    1 week ago

    Toronto, Ontario, Canada Rogers Communications Full time

    Network Operations AssociateWho Are We?As one of Canada's leading telecommunication innovators, we're constantly introducing exciting new telecom technologies to meet the needs of our customers. Our business focuses on communication solutions for business, including Network Security, Cloud Phone Systems, Internet and private networks. Our consumer division...

  • Call Centre Representative Ii

    1 week ago

    Toronto, Ontario, Canada University Health Network Full time

    Job Posting #912837Position: Call Centre Representative IISite: All SitesDepartment: Laboratory Medicine Program Call CentreReports to: SupervisorHours: 37.5 hours; Variable shifts including weekendsPay Scale: $ $23.71 per hour including on call shiftsStatus: Permanent Full TimeUniversity Health Network (UHN) is looking for an experienced professional to...

  • Lead, Network and Systems

    1 week ago

    Toronto, Ontario, Canada University Health Network Full time

    Job Posting: #928506Position: Lead, Network and SystemsDepartment: Information ManagementStatus:Temporary Full-Time (2 years)Site: The Michener InstituteSalary: $ $57.39 per hourHours:35 hours per weekThe Michener Institute is Canada's only post-secondary institution devoted exclusively to the applied health sciences professions. In January 2016 the Michener...

  • Network Operations Associate

    4 weeks ago

    Toronto, Ontario, Canada Rogers communications inc. Full time

    Our Technology team wakes up every day with one goal in mind - connecting Canadians to the people and things that matter most. Together, we are proud to support 30 million Canadians each month through managing a robust portfolio that champions leading-edge technology. We drive large-scale, complex, and high-visibility technology projects and programs that...

  • Network Operations Associate

    1 month ago

    Toronto, Ontario, Canada Rogers communications inc. Full time

    Our Technology team wakes up every day with one goal in mind - connecting Canadians to the people and things that matter most. Together, we are proud to support 30 million Canadians each month through managing a robust portfolio that champions leading-edge technology. We drive large-scale, complex, and high-visibility technology projects and programs that...

  • Student Centre Administrative Assistant

    1 week ago

    Toronto, Ontario, Canada Scarborough Health Network Full time

    Company Biography:Across our three hospitals and eight satellite sites, Scarborough Health Network (SHN) is shaping the future of care. Our many programs and services are designed around the needs of one of Canada's most vibrant and diverse communities. We are home to North America's largest nephrology program, as well as the designated cardiac care and...

  • Representative, Patient Management Centre

    1 week ago

    Toronto, Ontario, Canada University Health Network Full time

    Company Description The University Health Network, where "above all else the needs of patients come first", encompasses Toronto General Hospital, Toronto Western Hospital, Princess Margaret Cancer Centre, Toronto Rehabilitation Institute and the Michener Institute of Education. The breadth of research, the complexity of the cases treated, and the...

  • Representative, Patient Management Centre

    10 hours ago

    Toronto, Ontario, Canada University Health Network Full time

    Company DescriptionThe University Health Network, where "above all else the needs of patients come first", encompasses Toronto General Hospital, Toronto Western Hospital, Princess Margaret Cancer Centre, Toronto Rehabilitation Institute and the Michener Institute of Education. The breadth of research, the complexity of the cases treated, and the magnitude of...

  • Network Operations

    1 week ago

    Toronto, Ontario, Canada Laurentian Bank Full time

    Seeing beyond numbersTMAt Laurentian Bank, we believe we can change banking for the better. Founded in Montreal in 1846, Laurentian Bank helps families, businesses and communities thrive. Today, we have over 3,000 employees working together as One Team, to provide a broad range of financial services and advice-based solutions for customers across Canada and...

  • Network Architect

    1 week ago

    Toronto, Ontario, Canada Millenilink Full time

    The Emergency Health Program Management & Delivery Branch (EHPMDB) supports life-critical services such as ambulance dispatch functions across Ontario. Under the Ambulance Act the Minister has the duty and power to establish, maintain and operate (alone or in co-operation with others) communication services used in dispatching ambulances, and to fund such...

  • Network Team Lead

    1 week ago

    Toronto, Ontario, Canada Hut 8 Corp Full time

    OverviewThe Network Team Lead is an important operations role to ensure our HPC customers and employees are provided with robust, resilient and performative network services across our national data centre platform on a 24x7x365 basis. The role requires strong network technical knowledge along with planning and leadership of a small team.The position reports...

  • Network Analyst

    1 week ago

    Toronto, Ontario, Canada Hire DigITalent Inc. Full time

    Job Title: Network AnalystLocation: Toronto, CanadaFull-timeHybrid Work Environment (3 days on site)Overview: We are seeking a skilled Network Analyst to join one of our clients teams in downtown Toronto. The ideal candidate will have strong experience in network troubleshooting and resolution, along with a comprehensive understanding of corporate network...

  • Call Centre Operator

    1 week ago

    Toronto, Ontario, Canada Medvisit Doctors Housecall Services Inc. Full time

    Company descriptionMedvisit Doctors Housecalls is Canada's largest network of house call doctors. Our team of doctors provide medical care to patients at home and in senior care facilities when their family doctor is not available.Job descriptionWe are currently seeking a Call Centre Operator for our Call Centre. We are open 7 days a week, 365 days a year...

  • network support technician

    1 week ago

    Toronto, Ontario, Canada GB Language Centre Corp. Full time

    Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 yearsExperience: 1 year to less than 2 yearsTasksMaintain, troubleshoot and administer the use of local area networks (LANs), wide area networks (WANs), mainframe networks and computer workstations and peripheral equipmentEvaluate and install computer...

  • Lead, Program Operations

    1 week ago

    Toronto, Ontario, Canada University Health Network Full time

    Company Description The University Health Network, where "above all else the needs of patients come first", encompasses Toronto General Hospital, Toronto Western Hospital, Princess Margaret Cancer Centre, Toronto Rehabilitation Institute and the Michener Institute of Education. The breadth of research, the complexity of the cases treated, and the...