Representative, Patient Management Centre

1 week ago

Toronto, Ontario, Canada University Health Network Full time

Position:
Representative, Patient Management Centre

Job Posting #920491

Union:

NOWU

Site:
Toronto General Hospital

Department:
Patient Management Centre

Reports to:
Nurse Manager

Hours: 22.5 hours per week

Wage Range or Salary:
$21.07 per hour to $26.34 per hour (to commensurate with experience and consistent with UHN compensation policy)

Status: 1 Year Full Time Contract

Shifts:

TBD

Posted
Date**:
May 29, 2023

Closing Date:
Until Filled

University Health Network (UHN) is looking for an experienced professional to fill the role of an
Patient Management Centre Representative in the Patient Management Centre


The University Health Network, where "above all else the needs of patients come first", encompasses Toronto General Hospital, Toronto Western Hospital, Princess Margaret Cancer Centre, Toronto Rehabilitation Institute and the Michener Institute of Education.

The breadth of research, the complexity of the cases treated, and the magnitude of its educational enterprise has made UHN a national and international resource for patient care, research and education.

With a long tradition of ground breaking firsts and a purpose of "Transforming lives and communities through excellence in care, discovery and learning", the University Health Network (UHN), Canada's largest research teaching hospital, brings together over 16,000 employees, more than 1,200 physicians, 8,000+ students, and many volunteers.

UHN is a caring, creative place where amazing people are amazing the world.?

POSITION


As a member of the Patient Management Centre team the responsibilities of the
PATIENT MANAGEMENT CENTRE REPRESENTATIVE include: ensuring the provision of optimum customer services; collecting, verifying and correcting patient demographic information; generating revenue by investigating insurance coverage, patient accommodation and allocation options; maintaining on-going awareness of Hospital-wide bed inventory and performing other relevant activities to facilitate optimum revenue generation; receiving, processing and scheduling bed Operating Room
(O.R.) bookings for patient admission; maintaining Hospital-wide bed inventories; performing unit specific activities to ensure the effective operation of the unit; performing cross-functional responsibilities, as required; performing cross-functional duties, as assigned and/or requested performing other duties consistent to the job classification, as required.


DUTIES

  • Ensures the provision of optimum customer services.
  • Collects, verifies and corrects patient demographic data.
  • Generates revenue by investigating insurance coverage, patient accommodation and allocation options.
  • Receives, processes and schedules bed/Operating Room (O.R.) bookings in ORSOS for patient admission.
  • Performs unit specific activities to ensure the effective operation of the unit
  • Performs crossfunctional and/or other duties consistent with the job classification, as assigned or requested.
  • Works in compliance of the Occupational Health & Safety Act and its regulations, reporting hazards, deficiencies and contravention's of the Act, in a timely manner

QUALIFICATIONS

  • Completion of Grade XII or recognized equivalent
  • Completion of a recognized postsecondary general or medical office administration program at the diploma level or equivalent
  • One to two years related medical administrative support experience
  • Previous onthejob computer/wordprocessing, database and spreadsheet software experience; experience in a Microsoft Office environment
  • Previous mainframe, word processing, database and spreadsheet experience required.
  • Demonstrated commitment to the delivery of excellent customer service required.
  • Experience in a health care setting preferred.

Why join UHN?


In addition to working alongside some of the most talented and inspiring healthcare professionals in the world, UHN offers a wide range of benefits, programs and perks.

It is the comprehensiveness of these offerings that makes it a differentiating factor, allowing you to find value where it matters most to you, now and throughout your career at UHN.


  • Close access to Transit and UHN shuttle service
  • A flexible work environment
  • Opportunities for development and promotions within a large organization


Current UHN employees must have successfully completed their probationary period, have a good employee record along with satisfactory attendance in accordance with UHN's attendance management program, to be eligible for consideration.


Vaccines (COVID and others) are a requirement of the job unless you have an exemption on a medical ground pursuant to the Ontario Human Rights Code.

UHN is a respectful, caring, and inclusive workplace. We are committed to championing accessibility, diversity and equal opportunity. Requests for accommodation can be made at any stage of the recruitment process. Applicants need to make their re

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