Game Moderator

1 week ago


Calgary, Alberta, Canada Escape 60 Full time

Job Summary

Escape60 Calgary is looking to expand our team

Who are we looking for?


A person that is reliable and wants to work in a small business environment, we are looking for someone that fits our company culture.


Job Responsbilities/Skills:

  • Game masterings for escape rooms
  • Reset of rooms
  • Ensure player satisfaction by responding timely and accurately to player's complaints and disputes.
  • Control the experience of the customer by giving clues to help with the puzzles
  • Watch multiple rooms
  • Clear Communication
  • Deductive logic able to assess where the customers are in their experience/game,
  • Time management
  • Enthusiasm when getting customers to and from room
  • Positive reinforcement towards customers during their experience (i.e. listening)
  • Troubleshooting technology
  • Adapting to unforseen gameplay issues
  • Ensure that guests are adhering to our rules (no cellphones, etc.)
  • Quarterback the schedule communicate to other staff members about upcoming experiences throughout the evening, i.e. staying on schedule
  • Briefing
  • Ability to problem solve

Key Qualifications:

  • Excellent customer service skills
  • Positive and energetic attitude
  • Ability to Multi Task more than 1 game at once.
  • Organized and respectful
  • Great communication skills (verbal and written)
  • Personable, able to peak customers interest to their game setting
  • Reliable
  • Team player
  • Computer savvy
  • Willing to learn

Job Type / Category
Shift Hours - must be available for Friday, Saturday & Sunday shifts, afternoon and evenings

Company Profile

Job Types:
Part-time, Permanent

Pay:
$20.00-$45.00 per hour

Flexible Language Requirement:

  • French not required

Schedule:

  • 8 hour shift
  • Evening shift
  • Weekends as needed

Supplemental pay types:

  • Tips

Licence/Certification:

  • AGLC Proserve (preferred)

Work Location:
In person

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