Office Services Supervisor

6 days ago


Vancouver, British Columbia, Canada Xerox Full time

City:
Vancouver

State/Province:
British Columbia

Country:
Canada

Department:
Service Delivery

Date:
Monday, February 13, 2023

Working time:
Full-time

Ref#:

Job Level:
Individual Contributor

Job Type:
Experienced

Job Field:
Service Delivery

Seniority Level:
Associate

Description & Requirements:

About Xerox Holdings CorporationScope**:


The
Office Services Supervisor will
lead a 6 person Xerox onsite service delivery team, providing Office Services support to Marsh and Mercer Canada.

This is a Supervisory role supporting areas such as Reception, Switchboard, Facilities, Mail, Print, Records, Supply Ordering and Meeting Room Support.


Overview:

Essential Duties:

  • Overall responsibility for a 2floor Corporate Office environment and the delivery all Office Services as outlined below
  • Ensure customer issues and escalations are resolved or further escalated as appropriate
  • Conduct quality checks on work to ensure accuracy and required output is to standard
  • Adhere to all safety procedures
  • Perform backfill duties for absent coworkers, scheduling of all staffed areas
  • Perform other duties as assigned by National Manager
  • Supervising team of 5 and supporting other areas of the business
  • Adhering to contracted service levels, tracking volumes, customer reporting etc.

Team Management

  • Providing leadership and direction to entire team
  • Supervisory experience that includes: Team Meetings, 1:1, performance management and coaching
  • Creating an engaging workplace for Xerox team
  • Reward and Recognition activities

Customer Service

  • Liaison with clients advising on available services and negotiation of turnaround times for service requests
  • Building positive client relationships and exceeding expectations
  • Complete and maintain all logs and reports including monthend reports
  • Order and replenish consumables, forms inventory and other supplies items as required
  • Order office supplies via Oracle I Procurement system
  • Monitoring printers and other office equipment, placing service calls and troubleshooting issues
  • Working with MMC Facilities on office moves, coordinating with vendors and other tasks as assigned

Office Services

  • Support team and clients with various office administrative tasks
  • Provide Facilities support and troubleshoot any issues as required
  • Manage office services inquires and communications
  • Support internal and external meetings to ensure meeting space have what is required as per bookings
  • Ordering, restocking and management of all kitchens and print nooks throughout the office
  • Managing a Corporate Reception area 1 Receptionist, switchboard services, servery, incoming catering ordered and visitor badges
  • Switchboard and call management
  • Meeting Servers: Managing a room booking tool, meeting set ups, catering and AV support
  • General Admin as assigned

Print and Finishing

  • Perform basic digital print production
  • Record meter reads, process production forms and maintain records
  • Printing of critical insurance documents and adherence to customer defined service level agreements and turnaround times
  • Troubleshooting print files, proofing, QC work performed
  • Bindery and finishing tasks
  • Training staff on all mail and print functions
  • Mail Services
  • Overseeing mail services for 2 different operating companies.
  • Daily mail runs, incoming couriers and Canada post.
  • Supporting outgoing Purolator activities.
  • Investigating shipping issues and customer communication
  • Set up and operate high level mail equipment such as: mail inserters, sorters and finishing equipment
  • Processing daily cheques and managing vendor invoices
LI-KC1
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