Key Holder

2 weeks ago

Richmond Hill, Ontario, Canada Nova Cannabis Full time

About Nova Cannabis
Nova Cannabis Inc. is a national cannabis retailer.

We operate primarily via our Value Buds banner, which has a simple mission:
deliver compelling value to cannabis consumers. Our goal is the attract, grow and retain a loyal customer base by offering high-quality cannabis products, in convenient locations at every-day low prices

About the Role


Based out of our
Value Buds Dufferin Street location in
Toronto, ON, we are looking for experienced
Part-Time Keyholder who can handle curveballs like a champ.

Not only will they be responsible for ensuring the store is in tip-top shape, but they'll also become masters in everything cannabis and will be eager to share their new knowledge with our awesome customers.

We're looking for go-getters who love to meet new people and cultivate relationships and are excited to learn more about this up and coming industry.


Address:728 Queen St E, Toronto, ON M4M 1H2

Role and responsibilities include, but are not limited to:

Customer Offering

  • Greet customers upon entrance; engage in conversation and build a relationship to understand specific needs
  • Facilitate a welcoming and positive atmosphere for everyone in the store
  • Educate customers about cannabis products, strains and consumption methods

Day to Day Operations

  • Promote our culture and brand by participating in merchandising and promotional activities
  • Work in partnership with Store Managers and other team members to generate sales.
  • Maintain a high level of product and service knowledge; staying uptodate with industry legislation, trends and new products
  • Participate in routine store maintenance and ensure cleanliness is a priority
  • Complete customer transactions on the POS system and adhere to all cash and Loss Prevention procedures
  • Monitor inventory and restock products regularly

Regulatory Adherence

  • Comply with all OH&S (Occupational, Health, and Safety) policies and procedures
  • Support and promote Nova Cannabis's and AGCO's (Alcohol and Gaming Commission of Ontario) social responsibility programs
  • Comply with Nova Cannabis's policies, standard operating procedures, and practices

Experience and Qualifications

  • Minimum, 2years of customer service experience
  • Minimum, 2years of retail and/or hospitality experience
  • Cannabis, liquor or healthcare experience is preferred
  • High School Diploma or equivalent
  • Valid CannSell certification
  • Must complete and pass a Criminal Record Check
  • Working knowledge of regulations as it pertains to selling cannabis in Ontario

Personal Characteristics and Requirements

  • Excellent customer service skills; you have a positive attitude, are charismatic, and are very comfortable engaging with customers
  • Ability to think on your feet and creatively problem solve
  • Openminded and constantly identifying ways to improve
  • Passionate about creating a positive, memorable, and tailored experience for every customer
  • Excellent communication skills (written and verbal) and a professional demeanour
  • Team player who is passionate about supporting the overall success of the business
  • Uphold ethics, confidentiality, and demonstrate a high level of discretion at all times
  • Responsible and reliable
  • Must be 19 years of age or older
  • Must have reliable transportation to commute to/from work

Job Type:
Part-time

Salary:
From $17.00 per hour

Schedule:

  • Day shift
  • Holidays
  • Monday to Friday
  • Morning shift
  • Night shift
  • Weekends as needed

Application question(s):

  • Are you located in North York, Ontario?

Experience:

- retail: 1 year (preferred)

- cannabis: 1 year (preferred)

Licence/Certification:

  • CannSell (required)

Work Location:
In person

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