Systems Administrator

1 week ago


Vancouver, British Columbia, Canada Wiser Solutions, Inc. Full time

Location:
PST Remote (Canada)

Expected Hours of Work: 9:00 AM - 5:00 PM Pacific Standard Time.

This role will require you to support all Wiser employees with Tier 2/3 support services that include but are not limited to:

Network Administration/Troubleshooting (SD-WAN, IPSec, VPN, Firewalls), Active Directory Administration, Azure/AWS Administration, Windows Configuration and Support (Server and Workstation) SharePoint Administration.

Assisting Service Desk support service needs, mentoring support personnel along and with miscellaneous support duties as designated by the Enterprise Systems Manager.


Essential Functions:


Expertise with Firewalls/Network Switches/Access Points (Meraki Preferably)Familiarity with Active Directory, OneLogin IAM, SharePoint, M365 licensing and administrationAbility to administer/support Windows Server (201x,202x)AWS/Azure administration experienceWindows Powershell, Python or other automation scripting tools experience an assetExperience with endpoint securityTicket creation, fulfilment, escalation and solution follow up to ensure quality of serviceAbility to configure, maintain and improve processes for end user satisfactionExperience with Windows and Mac Desktops/LaptopsExperience with Intune/Autopilot and JAMF; Image building and automation desireableA solid understanding of Microsoft Office productsFamiliarity with Slack, Teams, Zoom and Boardroom Teleconferencing equipmentFamiliarity with ITIL processes and Service Desk best practicesExperience working with software systems such as JIRA, NinjaOne, Cherwell, ServiceNow etc.

A professional demeanor with end users and developersAdherence to strict SLAs ensuring the best customer service for the Wiser communityEnsure documentation is updated as requiredSQL Server experience an assetAbility to administer Linux an assetThis position may require being on call rotation to address critical production application issues outside of normal working hours.

QualificationsBachelor's degree in computer science or information Technology; or relevant work experience7+ years of relevant support and administration experience2+ years in a senior administrative positionProgressive certifications related to role a nice to have:

Cisco/Meraki – CNSS, ECMS, CCNA, CCNPMicrosoft Support Certifications (Windows/Server, Microsoft 365, Azure/AD)CompTIA A+Excellent communication skills with the ability to assist users who has a varying amount of technical expertiseStrong command of the English languageAdditional InformationOther Duties - Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job.

Duties, responsibilities, and activities may change at any time with or without notice.
EEO STATEMENT - Wiser Solutions, Inc. is an Equal Opportunity Employer and prohibits Discrimination, Harassment, and Retaliation of any kind. Wiser Solutions, Inc.

is committed to the principle of equal employment opportunity for all employees and applicants, providing a work environment free of discrimination, harassment, and retaliation.

All employment decisions at Wiser Solutions, Inc.

are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, national origin, family or parental status, disability, genetics, age, sexual orientation, veteran status, or any other status protected by the state, federal, or local law.

Wiser Solutions, Inc. will not tolerate discrimination, harassment, or retaliation based on any of these characteristics. Base pay is one part of our total compensation package. Pay is established on an individual basis after considering multiple factors such as relevant experience, education, and other qualifications. In addition, we take into account geographical differentials and make sure pay is equitable with our current staff.

For this position, our hiring range for base annual pay is estimated to be CAD $80,000 to $95,000, at the time of this posting.

Performance-based discretionary bonuses and variable pay plans are available for some positions. Our benefits package is exceptional and makes up an important part of our total rewards for our employees.

A summary of benefits for U.S.- based full-time regular employees can be found on the link below and is available in more detail from our talent acquisition team.

Here are our current benefits (the password is wiser). If you require accommodation to complete any part of the application process or need an alternative manner to apply, please contact us at or call

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