Customer Care

3 weeks ago


Edmonton, Alberta, Canada Rosedale Transport Full time
Customer Care Specialist

Responsibilities:

  • Analyze customer inquiries and provide appropriate solutions or recommendations
  • Conduct outbound calling to follow up with customers and ensure satisfaction
  • Handle customer complaints and resolve issues in a timely and professional manner
  • Maintain accurate and detailed records of customer interactions and transactions
  • Collaborate with internal teams to address customer needs and improve overall customer experience
  • Stay updated on product knowledge and company policies to effectively assist customers

Skills:

  • Excellent verbal and written communication skills
  • Strong problemsolving abilities
  • Ability to empathize with customers and provide exceptional service
  • Attention to detail and accuracy in data entry and record keeping
  • Proficient in using customer service software, CRM systems, and other relevant tools
  • Ability to work independently as well as in a team environment

Salary:
$20.00-$21.00 per hour

Benefits:

  • Dental care
  • Employee assistance program
  • Extended health care
  • Life insurance
  • Paid time off
  • Vision care

Schedule:

  • 8 hour shift
  • Day shift
  • Monday to Friday

Work Location:
In person
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