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Customer Care
3 weeks ago
Responsibilities:
- Analyze customer inquiries and provide appropriate solutions or recommendations
- Conduct outbound calling to follow up with customers and ensure satisfaction
- Handle customer complaints and resolve issues in a timely and professional manner
- Maintain accurate and detailed records of customer interactions and transactions
- Collaborate with internal teams to address customer needs and improve overall customer experience
- Stay updated on product knowledge and company policies to effectively assist customers
Skills:
- Excellent verbal and written communication skills
- Strong problemsolving abilities
- Ability to empathize with customers and provide exceptional service
- Attention to detail and accuracy in data entry and record keeping
- Proficient in using customer service software, CRM systems, and other relevant tools
- Ability to work independently as well as in a team environment
Salary:
$20.00-$21.00 per hour
Benefits:
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
- Vision care
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Work Location:
In person
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