Hotel Receptionist

2 weeks ago


Québec, Quebec, Canada Au Vieux Foyer S.E.N.C Full time

Education:
College, CEGEP or other non-university certificate or diploma from a program of 3 months to less than 1 year

  • Experience: 1 year to less than 2 years
- or equivalent experience

Tasks:

  • Register arriving guests and assign rooms
  • Take, cancel and change room reservations
  • Provide information on hotel facilities and services
  • Provide general information about points of interest in the area
  • Investigate and resolve complaints and claims
  • Process guests' departures, calculate charges and receive payments
  • Balance cash and complete balance sheets, cash reports and related forms
  • Maintain an inventory of vacancies, reservations and room assignments
  • Answer telephone and relay telephone calls and messages
  • Assist clients/guests with special needs
  • Perform light housekeeping and cleaning duties
  • Provide customer service

Computer and technology knowledge:

  • Word processing software
  • Database software
  • Computerized bookkeeping system
  • Central reservation system (CRS)
  • Internet

Transportation/travel information:

  • Public transportation is available

Work conditions and physical capabilities:

  • Attention to detail
  • Standing for extended periods

Personal suitability:

  • Client focus
  • Dependability
  • Efficient interpersonal skills
  • Excellent oral communication
  • Flexibility
  • Judgement
  • Organized
  • Team player

Green job:

  • Involves duties and responsibilities that lead to positive environmental outcomes

Financial benefits:

  • Gratuities

Other benefits:

  • Onsite amenities
  • Team building opportunities
  • Work Term: Temporary
  • Work Language: English or French
  • Hours: 40 hours per week

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