front desk agent

2 weeks ago


SainteAgathedesMonts, Quebec, Canada StoneHaven Le Manoir - Relais & Châteaux Full time

L'agent(e) à la réception a la responsabilité de veiller à la
satisfaction de notre clientèle. Il ou elle effectue l'arrivée et les départs
des clients et s'assure du bon déroulement du séjour, selon
les normes et les standards établis par StoneHaven Le Manoir et ainsi faire
vivre une expérience hôtelière unique.

Relevant de la Directrice de la réception et de la superviseure à la réception, les responsabilités et
fonctions essentielles du poste sont :

  • S'approprier
    et faire vivre le concept du Manoir en mettant tout en œuvre pour faire vivre
    aux clients une expérience de qualité à la hauteur de leurs attentes.
  • Répondre aux
    appels téléphoniques et courriels, effectuer la réservation du séjour et
    promouvoir les services de l'hôtel (restaurant et spa) ainsi que les activités
    offertes dans la région; en collaboration avec la Concierge.
  • Procéder à l'enregistrement et à la
    facturation des comptes clients.
  • Respecter les
    politiques, procédures et standards internes de l'hôtel.
  • Accomplir
    toutes autres tâches connexes demandées par son superviseur
  • Présentation
    professionnelle et soignée.
  • Bilinguisme (français,
    anglais); une troisième langue est un atout.
  • Diplôme
    d'études collégiales en hôtellerie ou en tourisme, un atout.
  • Expérience antérieure
    de l'utilisation du programme iQware, un atout.
  • Connaissance
    de base de Word, Excel et Outlook.
  • Être en
    mesure de soulever des charges de 20 kg afin d'assister les invités avec leurs
    valises, au besoin.
  • Détenir
    une bonne connaissance de la région immédiate et des points d'intérêt
    touristiques.
  • Être
    légalement éligible à travailler au Canada.

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