![STEEL PROJECTS CANADA - METAL ET PRODUCTIQUE](https://media.trabajo.org/img/noimg.jpg)
Technical Support and Trainer
2 weeks ago
- Quebec
- BILIGUAL FRENCH / ENGLISH**
Canadian permanent resident visa required
We offer a complete, digitalized and optimized management of steel fabricators' workshops, Industry 4.0 compatible Today, our ambition is to remain one of the world leaders in this field.
Although Steel Projects is a human-sized company, it is also a global company.Our head office is based in France, south of Lyon, and we also have offices in the United States, Canada, Brazil, Italy and Spain.
In addition, we are close to our customers all over the world thanks to the network of Ficep subsidiaries. Finally, more than 2,000 customers in over 90 countries have placed their trust in us since the company was founded in 1994Join our North America's team
Job area:
This position entails traveling to Steel Shops all around the US and Canada to implement our software solution. There is also the opportunity for international travel. When not traveling, you will be in a customer support role.
Support will involve assisting customers with software issues, remote installations, remote training, version testing, and other responsibilities as they become available.
Responsibilities:
- Great Attitude
- Flexibility
- Software installation, configuration, and implementation
- Software training
- Customer feedback gathering and reporting to product management
- Customer Service/Support minded
Skills required:
- Problem solver
- Good communication skills (public speaking a plus)
- Mechanical Aptitude
- Excellent Computer Aptitude
Travel:
- Opportunities to travel around North America and Europe
- Travel rate could reach 40% to 50%
- A valid passport and driver's license is a requirement
Education and Experience Preferred:
- freshly graduated or with 2 years of IT experience
- A bachelor's degree helps
- Experience in the structural steel industry, with CNC machine tools, Experience of enterprise software such as ERP, PLM, MIS, etc. will help
- Software installation and trouble shooting
- SQL Server
- Microsoft Office suites and Tools
- Teaching/training others to use software, hardware, etc.
Salary:
- Commensurate with experience
- Competitive benefits package
Other:
- Must pass background check
Schedule:
- 8 hour shift
Experience:
- Customer service: 1 year (preferred)
Language:
- French (required)
Work Location:
One location
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