Customer Success Manager

1 week ago

Calgary, Alberta, Canada Quorum Software Full time

Overview

The primary role of the enterprise Customer Success Manager (CSM) position is to manage a portfolio of key Midstream and Transportation customers in the Oil & Gas Industry by building relationships with those customers, assuring that they have a positive experience with Quorum Products and Services. This is achieved by directly being accountable for customer health reporting and becoming the sponsor for each assigned customer's journey with Quorum. You will be managing an annual recurring revenue of $5M-$10M per year with some of our largest and longest standing Midstream and Transportation customers across North America. You will contribute to helping support strategies to maximize customer health, acquisition, retention, and profitability with Quorum.

Responsibilities

Customer action plans and onboarding Customer Monthly and Quarterly regular touch points Account Escalations Customer Health Monitoring and Reporting Renewals Cross-Organizational Coordination CSAT Initiatives to improve customer health, backlog, etc. Work with sales to commercialize account opportunities Help customers solve problems/challenges Tracking time, maintaining documented relationships and identified risks in the company CRM application. Prioritizing support and development tasks and allocating time. Actions necessary to retain customers Configuration of Application Customer Success Team members, Cross functional groups within Quorum Customers (20-30% travel required, varies per portfolio) Customer issues related to the products, services, support, and renewals Organizes and coordinates key resources related to the successful maintenance and development of the business with our customers And other duties as assigned.

Requirements

4-year degree from accredited university Excellent Interpersonal Skills - able to develop productive relationships with colleagues, customers, and associates Problem solving, ability to communicate with the highest level in customer organizations Strong written, oral communication and presentation skills Strong time management and organizational skills with an attention to detail and ability to handle multiple priorities effectively Data Analytics competencies

Preferred Skills

Preferred: Min 5 years experience in a Customer Service or Account Management related role Preferred: Oil and Gas industry experience with familiarity to one or more of the following: Midstream Gas Processing and Gas Gathering, Pipeline Transaction Management, and Gas & Liquid Measurement

Additional Details – if Hired in Houston, TX or Dallas, TX

Background Check: The successful candidate will need to successfully complete the following clearances: Criminal History Check, Education Verification, Employment Verification, Driver's License Verification and passport/ID validation. Visa Sponsorship: Employment eligibility to work with Quorum Software in the United States is required as the company will not pursue visa sponsorship for this position. The successful candidate will be required to ensure they

Additional Details – Calgary, AB

Background Check: The successful candidate will need to successfully complete the following clearances: Criminal History Check, Education Verification, Employment Verification, Driver's License Verification and passport/ID validation. Visa Sponsorship: Employment eligibility to work with Quorum Software in Canada is required as the company will not pursue visa sponsorship for this position. The successful candidate will be required to ensure they maintain and renew any visas or permits that grant employment eligibility where applicable. maintain and renew any visas or permits that grant employment eligibility where applicable.

About Quorum Software
Quorum Software connects people and information across the energy value chain. Twenty years ago, we built the first software for gas plant accountants. Pipeline operators came next, followed by land administrators, pumpers, and planners. Since , Quorum has helped thousands of energy workers with business workflows that optimize profitability and growth. Our vision for the future connects the global energy ecosystem through cloud-first software, data standards, and integration. The trusted source of decision-ready data for 1,+ companies, Quorum Software makes the essential connections that let us work better together in the connected energy workplace. For more information, visit

Diversity Statement : At Quorum, we are committed to fostering, cultivating and preserving a culture of diversity, equity and inclusion. We want to be the place where a diverse pool of talented people join us, stay with us and do their best work. With a diverse team of employees, we grow and learn better together. The collective sum of the individual differences, life experiences, knowledge, innovation, self-expression, and talent that our employees invest in their work represents not only part of our culture, but our reputation and our achievements. We are fully focused on equality and believe deeply in diversity of race, gender, sexual orientation, religion, ethnicity, national origin and all the other characteristics that make us unique. We have a DEI committee focused on Culture, Advocacy and Talent, have company-wide Unconscious Bias training and more.

Quorum Business Solutions and Quorum Software are Equal Opportunity Employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, ancestry, veteran status, disability, genetic information, or any other basis protected by law.

Those applicants requiring reasonable accommodation to the application and/or interview process should notify a member of the Human Resources Department

Our company uses E-Verify to confirm the employment and eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit >

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