Collections Officer

1 week ago


Edmonton, Alberta, Canada Commercial Credit Adjusters Ltd Full time

What We Offer:

  • Fulltime hours with flexible shift options
  • Group benefit plan
  • Convenient downtown location and onsite security
  • Opportunities for professional development and growth
  • Friendly, supportive and diverse work environment
  • Excellent experience and opportunity to gain knowledge of the credit industry; including credit reporting, credit repair and personal budgeting
  • Competitive commission structure

Responsibilities:

  • Establish contact with consumers (by telephone) and assist with the resolution of delinquent accounts (outbound and inbound calls)
  • Negotiate payment of debts in accordance with client and company guidelines
  • Investigate and advise on different forms of payment and/or settlement options
  • Clearly document/update files on the system to support file activity
  • Uphold the CCA Code of Conduct by ethically treating each consumer with integrity, honesty, dignity and respect at all times

Qualifications:

  • 3rd party collections experience considered an _asset_
  • Customer service and call centre experience considered an _asset_
  • Strong negotiation and conflict resolution skills
  • Excellent verbal and written communication
  • Selfmotivated, goal and detail oriented
  • Sound decision making and judgement
  • Strong organizational skills
  • Dedicated and ethical
  • Ability to work individually and with a team in a fast paced environment
  • Solid computer skills
  • Strong grasp of the English language
Since 1991, CCA has been a highly respected industry leader in Accounts Receivable Management Services across Canada. We look forward to making you a part of our team
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