Territory Account Manager

6 days ago

Ottawa, Ontario, Canada Clinical Research Dental Full time

Welcome to Clinical Research Dental (CRD) It is our mission to support, promote and teach better dentistry through the presentation of clinical seminars, workshops, and scientific research studies and to provide only clinically proven products to dentists throughout North America via a highly trained and skilled technical support staff.


CRD is a Canadian owned and operated 1st tier dental distributor who focuses on leading education, clinical excellence and innovative products.

CRD specializes in Restorative, Cosmetic and Endodontic dentistry representing multiple exclusive industry leading brands in these speciality disciplines.

CRD is a trusted authorized distributor of premium world class brands including:
Ultradent, Clinician's Choice, Bioclear, 3M, Cosmedent, Triodent, Komet, SS White, Kuraray, Angelus and many more.

We have an immediate and exciting career opportunity for a full-time permanent
bilingual Territory Account Manager (TAM) in the Ottawa/Gatineau/Outaouais region.

Join our team in this established, protected territory. This territory is currently growing at 10% annually. There is incredible growth organic potential in the territory and region with more exclusives being introduced in 2023.


The Territory Account Manager (TAM) is accountable for developing sales and education within their assigned Territory consistent with strategic and corporate goals and values.

The role includes all facets of territory management and is supported by a CE department, Product specialists, a dedicated local inside sales representative, customer service department and numerous other resources designed to put the customer's needs first.

Your role would be primarily to build strong relations with customers and opinion leaders in your Territory, developing and implementing a business plan for your Territory, working closely with other staff and ultimately growing your Territory consistent with agreed upon targets.


The Responsibilities:

Sales and Education:


Plan, develop and execute strategies to increase sales and company market share by exploring methods to expand the customer base in your Territory, cultivate new sales and marketing opportunities and grow current and new customer sales bases.


  • Manage Territory by developing strong relationships with customers.
  • Recommend, execute and monitor sales and strategies to increase market penetration.
  • Coordinate implementation of business plan with Manager.
  • Manage the attainment of sales objectives and goals within your Territory.
  • Analyze and recommend sales promotion ideas, sampling requirements, promotion activities and other required tools and support needed (within reasonable budgets).

Detailed activities:

Pro-actively participate in functions that are deemed important for you in developing your Territory including (but not limited to):

  • Attend trade shows, lectures, seminars and hands-on courses both within your territory and outside as required by the Company.
  • Make regular office visits to customers (expectation is 10 per day depending upon type of call, geographic area being covered, purpose of visit, etc.)
  • Document and communicate interactions within our systems and review activity with management and teammates.
  • Assist in getting registrants for courses in your area and have direct input into the number, type and scope of courses offered.
  • Conduct presentations, demonstrations, and Module (lunch and learn) sessions for offices and study groups as appropriate.
  • Technical troubleshooting and dealing with customer issues.
  • Provide exceptional customer service and work closely with an internal sales/customer service person who will team with you to assist in this regard.

Training and Product Knowledge:

  • Active and ongoing participation in product, technique and sales training.
  • Ongoing research of competitor products and the differences and critical selling features compared to our products.
  • Continuous dental education training. We recommend you identify a few Doctors you can use as a resource in this regard in your local market.

Corporate
Involvement:

Participate constructively as a member of the sales team fostering goal achievement, team building, communication and joint problem solving.

  • Regular communication with your Manager and other members of the sales team to ensure sharing of Best Practices.
  • Continuously review Territory performance and make recommendations for improvement.
  • Consistently follow and work within the guidelines of our Corporate Values.

Qualifications and Experience:

  • Postsecondary education in Business or equivalent combined with five (5) years of proven sales success.
  • Brings a strong intrinsic passion for sales and a proactive drive
  • A record of innovation and a continuous/process improvement attitude.
  • Strong consensus building skills: Leads and supports change; takes appropriate chances.
  • Achieves business results, by taking action, achieving qualit

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