Stratege Senior, CX
2 weeks ago
On recherche une personne proactive, capable de naviguer dans l'ambiguïté qui remet toujours en question le statu quo et qui ose poser des questions. Cette personne aura pour mandat de bien comprendre la réalité des humains concernés par les solutions et produits que Nurun conçoit afin de définir, en collaboration avec divers experts, des visions et des plans d'action qui fédèrent et mobilisent l'équipe et les organisations.
Cette personne doit aussi être pragmatique et toujours chercher à déceler ce qui génère le plus de valeur pour les clients et les utilisateurs. Elle doit aussi être sensible à la donnée et s'en servir pour rationaliser sa pensée.
Ce que nous aimerions de toi :
- Écouter, interroger, comprendre, analyser et reformuler les enjeux d'affaires des clients
- Comprendre les besoins, attentes et frustrations des utilisateurs par l'observation directe et indirecte de leurs comportements
- Représenter les clients internes et externes lors de discussion avec les autres experts
- Collaborer avec les stratèges CX et designer d'affaires, experts en analyse de la performance et stratège en contenu sur des mandats d'envergures et également sur des activités spécifiques
- Élaborer des stratégies orientées sur les résultats
- Affirmer des visions, définir des concepts et des tactiques numériques qui allient expérience utilisateur, design et technologie, puis soutenir le tout par un discours orienté affaires
- Collaborer efficacement à la fois avec les membres de l'équipe Stratégie et Performance, ainsi qu'avec les autres experts de l'agence: designers d'affaires, designers de produits, UX et UI, directeur artistique, gestionnaire de produits, analyste d'affaires, technologues, etc
- Préparer et animer des séances d'idéation et de collaboration avec diverses expertises ainsi qu'avec des utilisateurs et des clients
- Être à l'affût des tendances et des innovations technologiques, observer les initiatives de la concurrence pour déceler des opportunités et ainsi permettre à nos clients de se démarquer
- Une expérience pertinente d'au moins 3 ans qui inclut de la recherche consommateur
- Une maîtrise ou un diplôme d'études universitaires en marketing, publicité, administration des affaires, informatique ou dans un domaine connexe.
- Une connaissance des expertises en lien avec le marketing numérique sur un plan théorique et pratique
- Un fort intérêt et une expérience sur les outils et approches de Human Centered Design/ Design Thinking
- De grandes habiletés de storytelling
- Des compétences impeccables en communication verbale et écrite, en français comme en anglais
De nature, Nurun est fondamentalement axé sur l'humain ; de notre culture de collaboration à notre façon de travailler avec nos clients, en passant par notre empathie envers les clients de nos clients. Il est essentiel que nos candidats opèrent à ce niveau, en favorisant et enrichissant notre culture centrée sur l'humain.
- Pour notre philosophie de travail et notre esprit entrepreneurial
- Pour une approche de nos projets basée sur la compréhension des besoins humains
- Pour l'opportunité de travailler sur des projets numériques à grande échelle pour des clients majeurs du monde entier
- Pour notre offre compétitive et notre large éventail d'avantages sociaux dès le premier jour
- Pour notre modèle de travail hybride flexible avec un minimum de 2 jours de travail au bureau et le reste en télétravail, avec accès à des espaces de collaboration en personne
- Pour un horaire flexible permettant réellement un équilibre entre travail et vie personnelle
- Pour un plan de développement personnalisé soutenu par nos plateformes de formation continue
- Pour une collaboration riche avec des experts passionnés et talentueux
Note : Le masculin est utilisé pour alléger le texte, et ce, sans préjudice pour la forme féminine.
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