Program Support Officer

1 week ago

Hamilton, Ontario, Canada Mohawk College Full time

Program Support Officer - Allied Health (

Temporary Part Time:

July March 2024) Status**:

Temporary Part Time:
July March 2024

Hours:
Up to 24 hours/week

Home Campus:

IAHS

Payband: 09B

Rate of Pay:
$20.56

Posting Date:
June 8th, 2023

Closing Date:
June 14th, 2023 at 7:00 pm EST

We support and encourage the contributions of our diverse employees.

We are committed to nurturing an equitable, diverse and inclusive (EDI) environment for everyone who learns and works at Mohawk College.

We believe the rich diversity among our students and the communities we serve should be reflected within our workforce.

As educators we believe it is important to act and show leadership in advancing the principles of equity, diversity and inclusion in our community.

Mohawk College is currently recruiting for our next

Program Support Officer - Allied Health


Reporting to the Associate Dean, this position provides administrative support to a number of special initiatives and functions within the School of Health.

The main responsibility of this position is to provide customer service support for students, faculty and staff.

The incumbent will be expected to trouble-shoot activities related to student and faculty issues, as well as provide support and coverage to key positions within the department.

The incumbent must be able to work effectively in a fast-paced environment, prioritize tasks, and exercise independent problem-solving and decision-making skills in the execution of the various activities and issues.


Responsibilities:

The duties of this position include, but are not limited to:

Administrative Support & Departmental Position Back-Up
-


Program Support:
front office customer service, add/drop course registration, general student and faculty inquiries and triaging, exemptions, book ordering, drop-box and mail deliveries, room bookings via WhereEnCampus, new faculty orientation

For Part time faculty:
set up with MyCanvas training, parking information, timesheet instructions and source the onboarding banking information.

  • New Employee Onboarding
  • Assisting with Mohawk I.D, HelpDesk/phone set up, office, keys, etc.
  • Provide assistance to the Assistant to the Associate Dean with checking exemption requests for process and approval, pulling student status reports, promotion activities, process parking requests, product ordering for the Allied Health team office needs, thank you letter generation via Guest Speaker database


 Scantron/Akindi
  • Preparing scantron requests for faculty pick up, drop/pick up scantron bag from Mailroom. Liaise with Property Services to arrange mail pickups during the semester. Liaise with Scantron department to ensure bag pick ups during peak times are scheduled accordingly. Notify faculty when scantrons are returned file in cabinet.

Akindi:
support faculty in delivering paper based assessments.

  • Printing Deliveries
  • Accept Printing deliveries that arrive to office and notify faculty their printing has arrived
  • Unpacking Office Supplies orders/faculty orders that arrive to office and place in cabinet or notify faculty member


 Parking Requests
  • Supplying Guest Parking Vouchers for meetings/events as requested by A.D. or Faculty and supporting the ordering and pick up and tracking of the parking passes.


 Volunteer Certificates
  • Preparing/Populating existing template letter for each student volunteer as requested by A.D or faculty member
  • Reporting graduation requirements met to associate governance


 Program Handbooks
  • Work with Program Coordinators, Support, Collaborative Reps (McMaster) to update as required each start academic year.


 Website Updates
  • Updates through Welcome Platform as required by A.D., faculty, support etc.


 Manual Timesheets
  • Preparing timesheets for any part time employees missed hours as per their contracted details.

Special Events/Assignments

  • Work with Admin, Faculty/Program Coordinators, and Event organizers to determine needs requirements (ie: signage, space allocations, room bookings etc) and followup as necessary.
  • Create and communicate schedules to all stakeholders
  • Assist with recruitment needs for student/staff volunteers
  • Support where required during the Facilitation of the Awards process
  • Liaise with Development Office to ensure all awards available for selection are complete and accurate
  • Communicate with Program Coordinators to select award recipients and advise Awards Office within established timelines.

Office Data Management and Communication
-
Ensuring electronic copies of all course outlines, learning plans, and assessment tools are obtained from faculty and filed appropriately.

  • Creation of forms and tracking systems to improve office operations.
  • Review and maintenance of program website for accuracy of information.
  • Housing all corporate and departmental policies in one place as well as maintenance of the Employee Guide.
  • Pulling POS, CRN, or FAST d

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