Housing Case Manager

6 days ago

Kingston, Ontario, Canada Dawn House Services and Housing for Women Full time

Agency Information


Dawn House Women's Shelter was founded in 1986 in response to a housing crisis in the City of Kingston, Ontario.

A diverse group of community individuals and organizations contributed to its set-up and establishment as a non-profit, charitable organization providing a 24-hour crisis line, emergency shelter, advocacy, support and resources for women over the age of 16, with or without children.

Due to funding cuts Dawn House Women's Shelter closed in 2016.

With the determination, fast thinking and commitment of those involved with the organization, Dawn House was able to adjust, adapt and re-opened in 2017 in the City's West End providing Transitional and Long Term Supportive Housing.


The first group of women took up residence in the new location in October of 2017 and the organization was rebranded as Dawn House Services and Housing for women.


Building supportive affordable housing for 16 women was the first step in a more ambitious plan to help end homelessness for women in Kingston by providing more affordable housing for women of all ages.

We're excited that the next stage in our growth and expansion is upon us and we are looking for committed, enthusiastic, passionate individuals to join our team.


Operating within a wrap-around recovery model, the Housing Case Manager provides case management support to residents and program participants by assisting women to develop a recovery plan focused on women becoming stably housed.


Approaching your work with deep care, consideration, and empathy for those you support, you will help provide a respectful, safe, and culturally considerate environment which respects each resident as an individual.

Working closely with mental health workers, outside agencies, and support teams you will engage women in a way that empowers them to move towards a more holistic lifestyle.


Some examples of this work include case/goal planning, advocating for specific housing, income support (OW and ODSP) and mental health and addiction services.

This role requires the ability to communicate clearly, professionally, and effectively both verbally and in writing internally and with external service providers.


This is a new role in a developing program which means there will be exciting opportunities to help shape and influence how programs and services develop.

You should have a strong desire to contribute to the building of a quality program, a history of taking initiative, and an ability to work in an ever changing environment.


Responsibilities

  • Ensures consistent and accountable implementation of Dawn House philosophies, mandates, values, beliefs, policies and procedures in the daytoday provision of programs and services.
  • Completes an intake and assessment of each residents' immediate and ongoing needs and formulating a case management plan that will be updated monthly
  • Develops individualized case plans with longterm and shortterm goals and objectives.
  • Advocates for women and establishes relationships with other supportive community agencies, local housing agencies, property management companies, and private landlords to ensure success in securing and maintaining housing for women.
  • Mitigates risk by employing proven prevention and conflict resolution techniques.
  • Maintains uptodate confidential files and log notes for each resident including details of all case management efforts and relevant paperwork
  • Provides support to individuals in achieving their goals, particularly in the areas of basic life skills; decluttering, addressing infestation issues, organization and developing routines, social interactions, wellness strategies, medication education
  • Monitors progress and provides support when problems, conflict or crises arise.
  • Collaborates with all staff utilizing a team approach to client relationships and advocacy whenever appropriate.
  • Advocates for residents with agencies, service providers, landlords in order to help minimize barriers to receiving needed services and community support.
  • Greets guests, visitors and donors to the agency, accepts, organizes and sorts donations.
  • Fosters and demonstrates a problemsolving approach in daily activities with individuals.
  • Works in cooperation with and provides support and direction to housing workers, volunteers and placement students.
  • Monitors compliance with goals through regular contact, for example, (weekly 1:1 meetings).
  • Brings forward training needs and takes responsibility for seeking out relevant training opportunities.
  • Provides light cleaning including sanitizing and cleaning surfaces, washing floors, and cleaning bathrooms and may provide minor maintenance repairs
  • Additional duties as required.

Qualifications and Skills:

  • Degree/diploma in Social Work, Social Sciences, Human Services, a related discipline or an equivalent combination of education and experience.
  • 2 years of experience in service/peoplefacing fields of work (i.e. shelter/outreach

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