Manager, Customer Data Services

1 week ago

Toronto, Ontario, Canada Scotiabank Full time
Requisition ID: 171118

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.


Scotiabank is currently seeking a Manager, Customer Data Services to join our growing team This role oversees and actively contributes to a team of resources to oversee and execute on the regulatory reporting commitments of the Client Data Services team by engaging with the various business lines to help identify and master records related to relevant levels and efficiencies.

This role will also ensure compliance with service level agreements (SLAs) with respect to time

Is this role right for you? You will be responsible for:

  • The Axiom and Hammer programs which entails remediation of in-scope records, sending out reports and handling and questions or issues from Finance and Regulatory Reporting teams.
  • Maintaining a BAU process for both the Axiom and Hammer programs.
  • Accountable for training BAU and project resources on GBM entity resolution process and procedures as well as provision of support for project team mastering process.
  • Reviewing of new records from existing systems and changes of status for records from certain systems to ensure proper legal entity grouping.
  • Responsible to run periodic data quality reports to ensure accurate data is being provided to downstream consumers and/or ascertain that the team is checking this information.
  • Leads and drives a customer focused culture throughout their team to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
  • Works as part of the Customer Data Program leadership team, tasked with standing up the Customer Data Services team, along with the Entity Resolution system, and once operational, manage and lead the daytoday activities.
  • Manages and directs day to day Run the Bank activities performed by Customer Data Services Production Support Operators.
  • Accountable for performance management for the Customer Data Services team.
  • Identifies and manages the resolution of customer data quality issues
  • Manages remediation of customer data matching and validation incidents including registration and classification in the enterprise incident reporting system.
  • Periodically reviews services implementation technologies and procedures and recommends methods to tighten or improve.
  • Champions a highperformance environment and implements a people strategy that attracts, retains, develops and motivates their team by fostering an inclusive work environment; communicating vison/values/business strategy and managing succession and development planning for the team.
  • Understand how the Bank's risk appetite and risk culture should be considered in daytoday activities and decisions.

Do you have the skills you need to succeed? We'd love to work with you, if you have:

  • Proven track record in financial services operations, including:
  • Leadership
  • Project Management
  • Communication Proficiency
  • Resource Performance Management
  • Problem Solving/Analysis
  • Experience with investment banking/capital markets customer domain a plus.
  • Experience running a catalog of services in a technical operations environment, using performance metrics and SLAs.
  • Experience with Global Banking and Markets Customer data
  • Experience interacting with Senior Management as well as the GBM Front Office
  • Experience in matching/deduplication concepts and software implementations desired.
  • Experience with making business focused data quality rules executable desired.
  • Experience with managing production issue registration, classification, investigation and escalation.
  • Background in creating and provisioning consumer views of customer data (both SQL and nonSQL) a strong plus.
Location(s): Canada : Ontario : Toronto

Scotiabank is a leading bank in the Americas

Guided by our purpose:
"for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

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