Digital Architect

2 weeks ago

Toronto, Ontario, Canada SoftwareONE Deutschland GmbH Full time

SoftwareOne is a leading global software and cloud solutions provider that is redefining how companies build, buy and manage everything in the cloud.

By helping clients to migrate and modernize their workloads and applications – and in parallel, to navigate and optimize the resulting software and cloud changes – SoftwareOne unlocks the value of technology.

The company's 8,900 employees are driven to deliver a portfolio of 7,500 software brands with sales and delivery capabilities in 90 countries.

Headquartered in Switzerland, SoftwareOne is listed on the SIX Swiss Exchange under the ticker symbol SWON.

The ServiceNow Architect is a key member of SoftwareOne's ServiceNow delivery team and is responsible for the overall design of the platform and mapping client business requirements to systems/technical requirements.

They are responsible for the overall architecture, design, implementation, and integrity of the ServiceNow platform within the enterprise.

SoftwareOne helps companies adapt to new operating realities: cost leadership, rapid digital innovations, and strategically aligned IT investment portfolios supporting tomorrow's business needs.

We have grown rapidly as a Specialist ITX ServiceNow Elite Partner in North America with offices in Houston, Texas & Calgary, Canada.

At SoftwareOne , you will find a collaborative, fast-paced environment where we pride ourselves on customer satisfaction and attention to detail (supported by our 4.Rather than just implement the software, we help clients holistically build a ServiceNow practice.

Lead the implementation of Discovery, Service Mapping, and Event Management, as well as be the primary technical resource for the related requirements of all other processes on the ServiceNow platform.

Responsible for the design, development, configuration, and implementation of ServiceNow ITOM platform
Deliver technical workshops with clients on

ITOM:
Write Orchestration/Integration Hub workflows
Provide mentorship, leadership, and project oversight to the ITOM practice

Work directly with the client's product owners, scrum masters, and solution architects, which includes presenting the design and development work out to the broader project team.

Work closely with the development teams, participate and lead design and architecture reviews
Building integrations utilizing infrastructure platform APIs via SOAP and/or REST APIs
Sign off on technical specifications and documents, architecture diagrams, system documentation and manuals.
Participate in pre-sales activities related to ITOM practice, including project sizing and scoping

Bachelor's or Master's degree in an IT related discipline, OR minimum seven (7) years of equivalent/relevant job experience
Lead developer/ technical architect with 5+ years experience both consulting and with ITOM on ServiceNow
Experience with net new implementations of Discovery, Event Management, and Service Mapping
Experience with the identification and reconciliation engine
Understanding of Discovery scheduling and potential network impacts
Experience with Configuration Item blueprint
Experience with CMDB Health dashboard configuration, CMDB remediation, including duplicate and stale CI items
Expert understanding on import sets and transform maps, working with external data sources, ServiceNow data mapping
Understands the ServiceNow CMDB class hierarchy, including how it relates to Asset and Configuration Management
Experience with JavaScript, Angular, HTML/CSS & Jelly
Fundamental knowledge of Common Services Data Model (CSDM)
Experience with additional product line(s) on the ServiceNow platform (one or more of ITSM, ITBM, and/or ITAM).
Willingness to travel (up to 15%) and be comfortable in changing office environments
Fluency in French a strong benefit

It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required.

Strip away our brand, strip away our buildings, strip away our offices. SoftwareOne employees are energized, agile and are laser focused on delivering world class Customer Satisfaction and results. We are Humble, have a very high degree of Integrity and are simply not interested in politics.

Our leaders operate with a high level of Discipline but are able to work at Speed manage change in a global economy.

At SoftwareOne, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
"With employee satisfaction as one of our core values, we are passionate about diversity and are committed to creating an inclusive environment for all of our employees. Software & Cloud Services

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