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Customer Service Coordinator
1 week ago
Start your career with Ryder today
About Ryder
For almost 100 years, Ryder has provided customers around the world with integrated transportation, logistics, and supply chain management solutions that enhance the way they do business.
We are a Fortune 500 company with 800+ locations and over 40,000 employees across the US and Canada Employee satisfaction is part of our culture.
Summary
The Customer Service Coordinator will support the shop management process through timely customer communications and scheduling, inventory ordering and stocking, repair follow-up and maintenance file management.
Wage :
$21 - $23 per hour
Work Type:
Full-time, permanent
Shifts:
2 weeks rotating shift:
Day Shift:
M - F, 6:00am-2:30pm
Afternoon Shift:
M to F, 2:30pm-11pm
Why Ryder:
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Weekly pay
:
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10 days of Paid Time Off upon hire
:
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Excellent benefits package after 30 days
:
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Retirement Pension Plans
:
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Education Assistance:
-
RRSP:
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Stock options
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A safe, friendly and respectful working environment
:
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Room for growth
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Lots of learning opportunities
Responsibilities:
- Effectively handle all incoming shop calls.
- Clerical duties within the shop operations, which include vehicle maintenance files.
- Improve the quality and consistency of customer communications and meet customer's expectations.
- Perform customer relationship activities to include customer interface, issue resolution and customer satisfaction.
- Execute customer communication protocol pertaining to PM scheduling and followup, breakdowns and vehicle status updates.
- Improve the quality and consistency of customer communications and ensure customer's expectations are met.
- Drive improvement of Customer Satisfaction (CSI) scores.
- Enhance branch productivity through effective work scheduling and planning.
- Create repair order tasks and update work planning sheet.
- Review maintenance reports to identify and schedule preventative maintenance, repair campaigns and vehicles requiring followup.
- Coordinate with rental counter to identify repair requirements, available substitute units and vehicle wash requirements.
- Coordinate outside repair with vendors and customers
- Provide a resource that allows the management team time to effectively manage shop operations.
- Contribute to cost containment through effective inventory planning and warranty.
- Execute parts inventory management processes to include conducting physical inventory, parts ordering, receiving, stocking, managing purchase orders and parts invoice and coordinating parts pickup and delivery.
- Make recommendations on minmax levels to the inventory planning team.
- Manage parts obsolescence.
- Ship warranty and return parts.
- Organize and ensure cleanliness in the parts room.
- Process all Account Payable.
- Create repair orders for technicians.
- Performs other duties as assigned.
Qualifications
- H.S. diploma/GED required.
- One (1) year or more Customer Service with issues resolution experience required.
- Strong computer skills including spreadsheets and word processing software advanced required.
- Detail oriented with excellent followup practices.
- Strong verbal and written communication skills.
- Capable of multitasking, highly organized, with excellent time management skills.
- Flexibility to operate and selfdriven to excel in a fastpaced environment.
- Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors)
- Ability to work independently and as a member of a team
- Strong computer skills including spreadsheets and word processing software advanced required.
Job Category:
Operations and Support
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