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Service Client
4 months ago
Foundever Alpine Canada WFH
**Description de l'emploi**
**Exigences de localisation**: Doit résider légalement au Canada
**Responsabilités principales**:
- Traiter les appels de service entrants en français et en anglais.
- Comprendre et s'efforcer d'atteindre ou de dépasser les objectifs fixés tout en offrant un excellent service à la clientèle.
- Stimuler la satisfaction des clients par le biais de communications vocales, de clavardage et/ou de courriels.
- Naviguer dans plusieurs systèmes
**Travaillez avec nous et vous profiterez**:
- Formation pratique et entièrement rémunérée
- Les avantages du travail à domicile comprennent l'économie de temps, d'argent et de l'environnement.
- Les avantages comprennent une assurance médicale, dentaire, vie et vision et une contribution à un REER jumelée par l'entreprise.
**Qualifications**:
- Vous pouvez parler et écrire couramment le français et l'anglais.
- Vous êtes âgé(e) de 18 ans ou plus
- Vous avez un diplôme d'études secondaires (ou l'équivalent du GED)
- Vous pouvez passer une vérification des antécédents criminels
- Vous êtes désireux de faire progresser votre carrière au sein d'une entreprise fiable.
- Vous travaillez bien en équipe ou de manière indépendante
- Vous êtes capable de vous engager à travailler 40 heures par semaine.
**Équipement et Internet requis**:
- Ordinateur de bureau avec Windows 10 ou Mac (les tablettes, Winbooks, appareils intelligents, mini PC Windows, Chromebook et systèmes Android ne sont pas compatibles)
- Un moniteur indépendant
- Vitesse de l'internet - 5.0 Mbps en amont et 5.0Mbps en aval.
**À propos de nous**
Foundever? est un leader mondial dans le secteur de l'expérience client (CX). Avec associés à travers le monde, nous sommes l'équipe derrière les meilleures expériences pour +750 des marques les plus importantes et les plus numériques du monde. Nos expérience client (CX) sont innovantes, notre technologie et notre expertise sont conçues pour soutenir les besoins opérationnels de nos clients et offrir une expérience fluide aux clients dans les moments qui comptent.
Prenant en charge +9 millions de conversations clients chaque jour dans +60 langues à travers 45 pays, Foundever combine la force et l'échelle mondiales avec l'approche agile et entrepreneuriale de notre culture de fondateur, permettant aux entreprises de toutes tailles et de tous secteurs de transformer leur l'expérience client (CX).
**Déclaration TEE**
Veuillez noter que le siège social canadien de Foundever est basé en Ontario. Tout autre poste serait un poste de télétravail.
