Director of Client Services
3 days ago
About the Role:
We are seeking a highly experienced and strategic Director, Client Services to lead our IT client services team. As a key member of our Information Technology Services department, you will be responsible for developing and implementing client services strategies, plans, and policies that support the achievement of our service goals.
Key Responsibilities:
- Develop and implement client services strategies, plans, and policies that align with our Institute's vision and goals.
- Lead the client services portfolio, including asset fleet management, IT and enterprise service management, and problem management.
- Provide strategic direction to client services, ensuring alignment with Institute needs and expectations.
- Manage operating budget for projects, ensuring optimal usage of technical and functional resources.
- Collaborate with sector peers, BCNET, vendors, and technology providers to ensure the implementation of necessary monitoring capability and remediation of activities that would identify occurrence of a security event.
- Manage directly and indirectly reporting staff, overseeing and participating in selection, coaching, mentoring, development, performance management, and all other people-management practices.
Requirements:
- Bachelor's degree in computer science, information systems, business, or other related field.
- ITIL certification (preferably for service management).
- 10 years' experience in IT and business/industry at progressive levels of responsibility, involving leadership, management of cross-functional teams, and influencing key partners.
- Expert knowledge of the concepts, theories, practices, and techniques of IT service delivery, including portfolio, release, change, and problem management.
- Broad knowledge of current and emerging technologies, technology directions, and strategic application to business needs.
- Advanced business acumen and planning skills, with the ability to establish processes and manage achievements against key metrics.
- Experience in budget planning, financial management, and resource management.
- Excellent oral and written communication skills, including the ability to explain technology solutions in business terms, establish rapport, and persuade others.
- Strong leadership skills and ability to manage a cross-functional team of reporting leaders and specialists.
What We Offer:
- Competitive pay
- Minimum of twenty-five days of vacation
- Competitive employer-paid extended health and dental plan
- Defined benefit pension plan with employer contributions
- Flexible hybrid work arrangements available
- Access to most BCIT Flexible Learning courses free of charge
- Wellness and Employee Assistance programs
- Complimentary membership with free access to the Fitness Centre, Gymnasium, and more
BCIT is an Equal Opportunity Employer:
We value diverse experiences, ideas, cultures, and perspectives and are committed to fostering a diverse and inclusive workplace. As an equal opportunity employer, we encourage applications from members of all groups experiencing barriers to equity. If you require accessibility accommodations during any part of the application or hiring process, please contact RecruitmentAssistant@bcit.ca so we can best support you.
Posting Category: Management
Salary Range: $149,823 - $215,370, with a control point of $187,278 per annum.
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