Safety Services

1 week ago

Niagara Falls, Ontario, Canada City Experiences Full time

City Experiences is seeking Safety Services (Security) Team Members for our Niagara City Cruises operation in Niagara Falls.

About You:

This person will be adaptable, dynamic, and embody City Experiences' RESPECT Service System.

About the Opportunity:

Essential Duties & Responsibilities:

  • Ensures safety and security for guests and employees, assesses behaviour, identifies suspicious activity and potential threats and responds according to standards set forth by management and established processes in the company emergency, security, and safety plans
  • Provides instructions and information for guests who have needs, questions and concerns and/or are in unauthorized or restricted access areas
  • Communicates drop off and pick up policies with 3rd party service representatives such as bus drivers transporting groups, vendors, etc.
  • Assists guests into various lines, e.g., tickets, scanners, photos, gate when necessary
  • Provides detailed reports as required by management, such as daily shift logs to shift duty book, general occurrence reports, and customer concerns or issues
  • Carries out regular foot patrols, vehicle and screening assignments of Niagara City Cruises properties
  • Physically checks all property points to ensure doors, gates, and restricted areas are secure and monitored at all times including CCTV monitoring
  • Answers and assists with all questions and inquiries posed by guests
  • Assures safety and security procedures are followed at all times
  • Resolves guest complaints and discrepancies appropriately
  • Responds and assists with medical, emergency, or security threats on Niagara City Cruises properties effectively, promptly, and in line with standards in a professional manner
  • Maintains a clean, safe, and orderly work environment
  • Sets an example at all times of excellent guest service, professional appearance, and positive attitude
  • Maintains good relationships with all employees of Niagara City Cruises, partners, and vendors
  • Actively participates in all training programs and applies the standards to practice
  • Adheres to all health and safety regulations
  • Works with a safety mindset by following all safety policies, procedures and safety measures (i.e. PPE). Identifies and brings forward risks, hazards and opportunities on the job. Actively participates in health and safety in the workplace
  • Maintains a neat, clean and wellgroomed appearance (refer to appearance standards in employee handbook)
  • Reports to work on time and for all scheduled shifts.
  • Understands all Niagara City Cruises policies and procedures relating to the employee's role within the company.
  • Maintains any applicable licenses and certifications
  • Completes any other duties as assigned

Requirements & Qualifications:

  • O.S.S.D or equivalent as recognized by the Ontario Ministry of Education
  • Minimum two (2) years working experience in a customer service and sales environment, preferably in a hospitality environment
  • Minimum six (6) months security industry experience preferred
  • Minimum of Standard First Aid & CPR
  • Level C
  • Ability to remain calm and perform duties under stressful conditions, including experience in conflict resolution
  • Good written and verbal communication and customer engagement skills
  • Training in the useofforce and verbal deescalation is an asset
  • Knowledge of another language in addition to English would be considered an asset
  • Must be willing to work all shifts including days/evenings/overnight shifts including weekends and holidays
  • Ability to walk, stand and work in all types of weather conditions for extended periods
  • Ability to continually and repeatedly perform functions indoors and outside
  • Must be willing to work all shifts including days/evenings/overnight shifts including weekends and holidays
  • Ability to reach, bend, stoop, wipe, push, pull, move or lift up to 35 pounds (16 kilograms)
  • Walk, stand, sit and work in all types of weather conditions for extended periods
  • Continually and repeatedly perform functions indoors and outdoors
  • If required, wear assigned Personal Protective Equipment (PPE) (i.e. nonslip shoes, gloves, weather appropriate dress attire, sun protection)

About Us:

City Experiences' passion is to provide amazing experiences on land and water.

Our 40-year success through organic growth and acquisitions has resulted in a portfolio of over 25+ brands that welcome upwards of 30 million guests/riders annually.

If you're an enthusiastic team player who thrives in an environment where communication, creativity, and cooperation are encouraged, this may just be the opportunity for you.


The RESPECT Service System embodies City Experiences' mission, vision, values and operating principles. By creating a company culture that puts RESPECT at its core, we believe it will drive us to achieve our goal of becoming a Global Experiences and Transportation Leader.

City Experiences is proud to be an Equal Employment Oppor

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