Environmental Services Agent

4 weeks ago

Niagara Falls, Ontario, Canada Hornblower Group Full time
City Experiences is seeking an Environmental Services Agent for our City Cruises operation in Niagara.

About You:

This person will be adaptable, dynamic, and embody City Experiences' RESPECT Service System.

About the Opportunity:

The Environmental Services Agent will ensure the facilities and restroom areas are clean, pleasant to use and functioning properly. Environmental Services Agent has heavy public contact; therefore, we are looking for individuals who take pride in their appearance and have superb guest service & communication skills.

Crew Benefits:
  • Competitive Wage
  • Retention Bonus - up to $500.00
  • Complimentary Cruise Tickets, Parking & Uniforms
  • Crew Recognition Awards
  • Crew Referral Program - up to $200.00 per referral
  • Crew Events
  • Paid Training
Essential Duties & Responsibilities:
  • Clean bathrooms regularly, including replenishing supplies such as soap and toilet paper; adhering to quality standards
  • Checks all garbage and recycling bins, emptying them when necessary
  • Sweeps, vacuums, mops; inside and outside locations
  • Use checklists to complete Start of Day and End of Day tasks in offices, ticket plaza and lower landing
  • Collects garbage and recycling on land and separates each accurately to individual compactors and dumpsters
  • Logs job duties and daily tasks as set forth in documentation requirements
  • Completes daily, weekly and monthly, duties set forth for cleaning such as carpet and windows
  • Provides quality customer service, information, and instructions to guests as requested to enhance the guest experience as an ambassador to the organization while conducting necessary job duties
  • Communicates corrective and preventative actions to the Manager, Facilities promptly as it pertains to any operational system failure with respect to maintenance and facilities duties
  • Works effectively and efficiently with other staff to ensure job responsibilities are completed for the subsequent shift
  • Works with good housekeeping practices and safety to promote a work environment free of hazards within the control of the staff on a daily basis
  • Applies practices and policies communicated and taught in training classes, safety talks and modules to assure quality, environmental, and safety standards are met
  • Assists coworkers to accomplish necessary projects and tasks; works together as a team
  • Adheres to all health and safety regulations
  • Works with a safety mindset by following all safety policies, procedures, and safety measures (i.e. PPE). Identifies and brings forward risks, hazards, and opportunities on the job. Actively participates in health and safety in the workplace
  • Maintains a neat, clean, and well-groomed appearance (refer to appearance standards in employee handbook)
  • Reports to work on time and for all scheduled shifts
  • Understands all Niagara City Cruises' policies and procedures relating to the employee's role within the company
  • Completes any other duties as assigned
Requirements & Qualifications:
  • O.S.S.D. or equivalent as recognized by the Ministry of Education
  • Two (2) years cleaning experience preferred
  • Experience in a customer-oriented environment
  • Must be willing to work all shifts including days/evenings shifts including weekends and holidays
  • Ability to reach, bend, stoop, wipe, push, pull, move or lift up to 35 pounds (16 kilograms)
  • Walk, stand, sit and work in all types of weather conditions for extended periods
  • Continually and repeatedly perform functions indoors and outdoors
  • Wear assigned Personal Protective Equipment (PPE) (i.e. non-slip shoes, gloves, weather appropriate dress attire, sun protection)
About Us:

City Experiences' passion is to provide amazing experiences on land and water. Our 40-year success through organic growth and acquisitions has resulted in a portfolio of over 25+ brands that welcome upwards of 30 million guests/riders annually. If you're an enthusiastic team player who thrives in an environment where communication, creativity, and cooperation are encouraged, this may just be the opportunity for you.

The RESPECT Service System embodies City Experiences' mission, vision, values and operating principles. By creating a company culture that puts RESPECT at its core, we believe it will drive us to achieve our goal of becoming a Global Experiences and Transportation Leader.

City Experiences is proud to be an Equal Employment Opportunity employer. We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of harassment and/or discrimination of any type, including but not limited to discrimination and/or harassment based upon race, citizenship, place of origin, colour, ancestry, disability, age, creed, sex/pregnancy, family status, marital status, sexual orientation, gender identity, gender expression, genetic characteristics, receipt of public assistance and record of offences.

City Experiences employment and workplace decisions will be based on company needs, job requirements and individual job qualifications and skills. City Experiences will comply with provincial and federal legislation relating to equal employment opportunities and employment equity.

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