Trust & Safety Investigator

1 week ago

Toronto, Ontario, Canada Turo Full time

As the world's largest car sharing marketplace, Turo is growing fast and hiring talent in the US, Canada, the UK, France, and Australia Our driven, down-to-earth team empowers you to push yourself, make a huge impact, and accelerate your career growth.


About the team


Join Turo as a Trust & Safety Investigator supporting our vibrant collection of car owners and travelers who inspire and fuel us every day.

In this role you will be responsible for executing processes critical to ensuring the safety and security of the Turo community and marketplace.

This position is based in Toronto and reports to our Senior Manager, Operations (Canada) in our Toronto office.

What you will do:

  • Proudly be the Trust & Safety liaison for escalations from customer support, claims, leadership, and law enforcement
  • Provide outstanding support to the valued members of the Turo community in Canada
  • Independently manage and prioritize assigned caseload from start to finish with excellent followthrough
  • Complete detailed investigations and execute the appropriate strategy for each case type; lead interviews with suspects and victims
  • Develop deep understanding of risk signals, review user accounts and transactions, and consistently identify fraud and other highrisk activity
  • Communicate case developments, trends, and other insights to team and management to drive continuous improvement
  • Work with and foster relationships with a valued network of law enforcement, external partners, and investigators
  • Assume responsibility for special projects assigned by management and contribute to colleague's projects
  • This role includes 5 days of coverage, which must includes weekends

Your profile:

  • 3+ years of Investigations, Trust and Safety, Fraud or Risk Management experience
  • Must be bilingual, fluent in both French and English
  • Ability to work weekends
  • Relationships with Canadian law enforcement agencies, an asset
  • Ability to work in a fastpaced environment, drive and embrace change
  • Superb and dynamic communication, interpersonal, and investigative skills
  • Commitment to high responsiveness and availability, strong ability to prioritize
  • Can quickly adapt to new technology and systems: experience with Zendesk, CRM systems, Google Docs, and MS Office preferred. Mac expertise is a plus.
  • You are a team player with a positive mental attitude, high energy, high integrity, strong work ethic, enthusiasm, sense of humor, and a commitment to the mission
  • Legal or law enforcement experience desirable
  • BA/BS or work equivalent required
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Benefits:

  • Competitive salary, equity, benefits, and perks for all fulltime employees
  • Employerpaid medical, dental, and vision insurance (Country specific)
  • Retirement employer match
- $2,000 Learning & Development stipend to invest in your professional development
- $1,000 USD Turo host matching and $1,500 USD vehicle reimbursement program
- $100 USD Monthly Turo travel credit

  • Cell phone, internet and Fringe benefit stipend
  • Paid time off to relax and recharge
  • Paid holidays, volunteer time off, and parental leave
  • For those who are in the office fulltime or hybrid we have weekly inoffice lunch, office snacks, and fun activities
  • Biannual Turbo Week (weeklong, companywide conference)
We are committed to building a diverse team. If you are from a background that's underrepresented in tech, we'd love to meet you.


Aside from an award winning work environment and the opportunity to be part of the world's largest car sharing marketplace, we are also growing the team quickly - join us Even if you don't meet every qualification, we are looking for people with enthusiasm for what we do and we will consider you for this and other possibilities.

Turo is an Equal Opportunity Employer and a participant in the U.S. Federal E-Verify program. Women, minorities, individuals with disabilities and protected veterans are encouraged to apply. We welcome people of different backgrounds, experiences, abilities and perspectives.


Turo will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance, as applicable.


About Turo


Turo is the world's largest car sharing marketplace where you can book any car you want, wherever you want it, from a vibrant community of trusted hosts across the US, Canada, France, UK and Australia.

Guests choose from a totally unique selection of nearby cars, while hosts earn extra money to offset the costs of car ownership.

A pioneer of the sharing economy and the travel industry, Turo is a safe, supportive community where the car you book is part of a story, not a fleet.

Read more about the Turo culture according to Turo CEO, Andre Haddad.

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