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Rate Groups Administrator

4 months ago

Winnipeg, Manitoba, Canada Manitoba Public Insurance Full time

Overview:


Reporting to the Manager, Pricing Operations, the Rate Groups Administrator is responsible for updating and maintaining the rate group system.

This includes adding and updating vehicle specifications and assigned rate groups for existing vehicles, monitoring for errors, and providing support to Customer Care Agents and Vehicle Safety related to rate group assignments, vehicle descriptions, and related items.


Responsibilities:

  • Assist Customer Care Agents in assigning vehicle descriptions and rate groups for customerinitiated requests.
  • Analyze updated vehicle information received from the Insurance Bureau of Canada (IBC). Determine rate groups, based on IBC and corporate information, and if new vehicle descriptions are required.
  • Request vehicle inspections from Vehicle Safety when required to verify vehicle descriptions and updates Customer Care Agents on results.
  • Review various reports and information, research potential options to correct any vehicle description or rate group discrepancies and provide information and instructions to other departments as required.
  • Prepare and maintain tables and updated spreadsheets with additions and changes received from IBC and customerinitiated requests. Coordinate vehicle descriptions with IBC and the VINLink Decoder.
  • Monitor Insurance Workstation (IWS) reports to ensure vehicle description and/or rate group errors are addressed. Input vehicle descriptions, rate groups, and repoints into IWS; maintain appropriate documentation and provide recommendations to Customer Care Agents for resolution of outstanding issues, as required.
  • Assist in determining rate groups for the next insurance year, ensuring any updates conform to all rules. Eliminate unnecessary vehicle descriptions.
  • Research options to correct vehicle description or rate group discrepancies, ensuring consistency of rate groups.

Qualifications:

  • One year of experience working in an office or customerfocused environment.
  • Experience in broker enquiries in the Contact Centre or Claims is an asset.
OR

  • Two years of experience working in an office or customerfocused environment.
  • Experience in broker enquiries in the Contact Centre or Claims is an asset.
  • Strong attention to detail.
  • Working knowledge of AOL and IWS is an asset.
  • Knowledge of Microsoft Office suite is an asset.

Employee Benefits:

Health benefits
We offer a comprehensive health benefits program that includes:

  • flexible health, dental and vision plans
- health spending account
- travel health coverage
- other extended health benefits such as ambulance, massage and physiotherapy

Financial security
In an effort to support financial security, we offer:

  • registered pension plan
- group, dependent, and optional life insurance coverage
- critical illness insurance
- sick leave to cover short-term disability
- long-term disability

Wellness
We offer programs that focus on how to better achieve a balance between work and personal commitments, as well as maintain a healthy workplace culture

This includes:
- vacation entitlement
- flexible work arrangement for eligible positions
- maternity, parental and adoptive leaves
- bereavement and family responsibility leaves
- employee and family assistance program
- mental-health programming
- lunch-and-learn offerings
- discounted gym memberships and wellness account

Diversity and inclusion
Manitoba Public Insurance believes that diversity and inclusion strengthens us.

We consider ourselves to be a barrier-free organization where individual values, beliefs and practices are respected and appreciated for the diversity they bring to our work life.


Employee recognition
It's important to recognize our employees for their contributions.

Not only do we recognize employees as they achieve milestone years in their careers, we also have several outlets for leaders and peers to reward each other for work well done.


Professional development
We want our employees to grow, which is why we offer support in keeping their skills up-to-date. We offer in-house training, professional development and an educational assistance program.

Safety and health


In an effort to encourage a safe and healthy work environment, we offer various safety, health and workplace policies and programs along with technical expertise and assistance to support employee activities in safety and health.