Vip Host

1 week ago

Red Deer, Alberta, Canada Red Deer Resort & Casino Full time

Join our elite team as a
VIP Host at our renowned casino and indulge in a career that takes hospitality to new heights As a VIP Host, you will create unforgettable experiences for our esteemed guests, providing impeccable service and personalized attention.

If you thrive in a fast-paced, dynamic environment and have a passion for delivering extraordinary moments, this is the perfect opportunity to showcase your hospitality skills and be part of an exceptional team.

Elevate your career with us and be the VIP Host who makes every visit an unforgettable affair

DUTIES AND RESPONSIBILITIES

  • Be the VIP's ultimate connection to the casino, providing personalized service and catering to their every need throughout their visit.
  • Anticipate and exceed VIP guests' expectations, consistently delivering tailored recommendations and personalized attention.
  • Ensure achievement of the assign Business Volume target (Drop and Coin In)
  • Reviews analyses of activities, costs, operations and forecast data, to determine player development departmental progress towards determined goals and objectives
  • Administers and provides player reports for the Executive Business Development Manager
  • To complete and coordinate goals and plans to grow table games and slot revenue.
  • Following up with and conducting calls with players to ensure consistent new and return traffic to the casino.
  • Manage and cultivate relationships with patrons
  • Greet and provide VIP patrons with exceptional services
  • Make cold calls to potential patrons
  • Invite patrons to company organized events, promotions, tournaments, etc.
  • Assist patrons in enrolling for events, tournament, dinner, etc.
  • Evaluate market reactions to the new offers, point programs etc.
  • Periodically assemble patron's feedback in relation to the company service, products, etc. for management review
  • Pay attention to market trends & new business opportunities
  • Make recommendation to management on new market opportunity
  • Stay ahead of industry trends and competitors, constantly seeking innovative ways to elevate our VIP program and attract new guests.
  • Assist fellow team members with their sales tactic and/or cold call technique
  • Ensure all Player Development team abide by the company policies and procedures
  • Embrace responsible gaming practices and adhere to all relevant regulations and policies, upholding the highest standards of integrity.

QUALIFICATIONS

  • University / College diploma in Hospitality, Marketing or Business Administration preferred
  • Knowledge of casino games and operations is a plus, but a genuine passion for the industry is essential.
  • Good presentation and communication skills
  • Excellent interpersonal skills with an energetic and upbeat personality
  • Must be flexible and willing to work days, evenings and weekends, as per business needs
  • Bilingual/Foreign languages preferred but optional

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