Regional Manager

2 weeks ago

Mississauga, Ontario, Canada Commissionaires Great Lakes Full time

INTRODUCTION:

Commissionaires Great Lakes (CGL) is a private, not-for-profit organization founded in 1925 on a mandate that prioritizes providing meaningful employment for veterans and others committed to the well being of Canadians primarily in security guard and related services. Spanning Central and Southwestern Ontario, our services are customized to respond to the dynamic and evolving security needs of both private and public sector clients. These include uniformed guard, mobile response and support services, by-law enforcement and identification services.

Reporting to the Vice President - Client Services, the Regional Manager will serve as the voice of the customer within the organization ensuring a high level of client satisfaction through the management of service deliverables, providing support, direction and training to our commissionaires, keeping accurate records, ensuring a safe work environment, meeting regularly with the client representative(s), updating contract details, and recommending efficiencies to service as appropriate. Your commitment to serving the needs of our clients and employees will encourage client and employee loyalty and enhance our organization's success.

POSITION SUMMARY:

  • Job type: Full-time permanent
  • Reports to: Vice President - Client Services
  • Anticipated start date: May 2024
  • Salary: Offering a competitive salary based on experience
  • Hours of work: 8 am- 4 pm, Monday through Friday (Hybrid 3/3)
  • Office Location: 2947 Portland Drive, Oakville, Ontario

DUTIES AND RESPONSIBILITIES:

  • Manage client relationships and serving as an escalation point for site staff
  • Meet with clients regularly to assess service delivery and overall site performance
  • Ensure all processes, policies, and procedures are adopted including but not limited to performance reviews, scheduling, recruiting, etc
  • Manage the effectiveness of assigned supervisors and employees by providing sound leadership, management, guidance and coaching
  • Actively participate in the staffing process; including interviews and selection through competitions and appointments
  • Conduct contract and employee investigations and provide recommendations
  • Ensure complaints, problems and requests are effectively resolved in a timely manner
  • Conduct operations in accordance with ISO objectives, all applicable Employment and Labour Standards Legislation, the Private Security and Investigative Services Act (PSISA) and client requirements
  • Prepare and submit ISO Non-Compliance Reports and Corrective Actions Report
  • Ensure health and safety related activities are completed in a timely, accurate and efficient manner
  • Other duties as reasonably assigned

REQUIREMENTS:

  • Post-secondary Diploma in a related field such as: Business Administration, Police Foundations, Operations Management or equivalent level of experience
  • Minimum five (5) years' middle management experience with several direct reports
  • Highly reliable and able to work in a dynamic work environment
  • Positive attitude and ability to provide strong leadership to supervisors and commissionaires in the field
  • Must be perceived as a strong leader by those who will be reporting into the position
  • "Self-starter" with ability to execute with little supervision
  • Excellent interpersonal, communication and presentation skills who enjoys being a mentor and coach
  • Must have or qualify for Federal Secret Level II clearance and hold valid security guard licence
  • Must be able to commute to and from the workplace, to the various client site locations throughout CGL

WE ARE EXCITED FOR YOU TO OFFER US:

  • Superior oral and written communication skills in English
  • Strong customer/client service orientation
  • Excellent interpersonal skills with the ability to influence, motivate, and resolve conflict
  • Strong management skills, including the ability to prioritize work and meet deadlines
  • Excellent interviewing and negotiation skills
  • Analytical skills with a problem-solving attitude
  • Self-motivated with ability to function autonomously in a dynamic environment
  • Results oriented with the ability to work under pressure
  • Ability to use tact, diplomacy, discretion, and confidentiality.
  • Strong computer skills (MS Office Suite and Client Relationship Management Systems or other software programs)

WHAT WE OFFER YOU:

  • Medical and Dental
  • Employee assistance program
  • Family Assistance program
  • Coaching and counselling support

WORKING CONDIDTIONS:

  • Prolonged periods sitting at a desk and working on a computer
  • Some after-hours work required
  • Must be able to lift 15 pounds at a time

We would like to thank all those who apply, however only those selected for an interview will be contacted.

Commissionaires Great Lakes (CGL) is fully committed to abiding by all equal opportunity employment standards. Our employment policies strictly prohibit all forms of discrimination on any of the grounds in relevant laws. All our employment practices are solely based on individual merit and our organization's needs at the time.


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